Cumberland House Surgery
JI
Julie I. 8 years ago • From Google
Bad
Getting through by telephone proves extremely difficult, requiring numerous attempts over extended periods. During one week alone, it took many tries to reach someone, with only a small handful being successful. There appears to be a lack of coordination between different parts of the practice. Documentation submitted to support online registration never becomes active. Written authorisation provided to manage affairs for a family member similarly fails to be processed or activated, raising questions about whether it has been lost. Requests to add medications from a recent hospital discharge to the system are not acted upon, resulting in repeated issues where staff indicate these items are not listed, despite the discharge occurring several weeks prior. Attempts to contact management by telephone are unsuccessful, with calls going unanswered for extended periods. These problems persist despite making multiple phone calls and visiting the surgery in person. The situation has caused considerable frustration and distress, with genuine concern about the impact on a family member's wellbeing and comfort.
Daniel E.