The Chestnuts Surgery

I have been attending this practice since childhood and have never experienced such poor service, characterised by unhelpful attitudes and insufficient care. I spent the entire morning attempting to..

It is difficult to obtain an appointment at this practice, and the staff interactions were not pleasant.

This surgery has not met my expectations. My family member has been attempting to secure an appointment for several months regarding a health concern, and has been informed of lengthy waiting times..

I have been attempting to contact the surgery daily during morning hours on weekdays for over a month to secure an appointment, but have been unsuccessful despite waiting in the queue for extended..

It can be challenging to secure an appointment due to the phone system frequently indicating that all operators are occupied, which sometimes results in being disconnected while waiting in the queue.

I had a disappointing experience during my recent visit. I had requested support arrangements well in advance, but these were not put in place when I attended my appointment. I felt that the..

Disappointing experience. My daughter gathered considerable courage to discuss her ongoing concerns. I attended at her request to provide support and help her remember important points. The..

The staff member I saw was very polite, efficient and professional. They were brilliant and very helpful throughout my visit.

Updated. Thank you very much. The issue has been resolved. All that was required was better dialogue between parties.

Still waiting on the phone after quite some time despite being near the front of the queue. The wait has been frustratingly long with no one picking up yet.

The staff I have dealt with here have been brilliant. The reception team were incredibly patient and kind when I explained what I needed an appointment for and were apologetic when they couldn't get..

I have consistently received excellent service from all staff members across reception, clinical, and nursing roles. Thank you.

I have been attending this surgery for quite some time. I have observed that the overall standard of service has declined. There are approximately two to three reception staff members who provide..

I recently had an interaction that left me feeling very upset and distressed. As a vulnerable person who was dealing with a lost medication situation, I found the experience to be unkind and..

The service provided here was excellent prior to the pandemic. Unfortunately, the experience has changed significantly since then. My family member received correspondence in November asking them to..

The practice has transitioned to online appointment booking starting at 8am. On multiple occasions when attempting to secure an appointment through the online system, the process progresses through..

This medical practice appears to be experiencing significant operational difficulties. Obtaining an appointment has become extremely challenging. Additionally, I encountered what I felt was an..

I am puzzled by the positive rating this practice has received. Accessing care here is extremely challenging. The introduction of their online booking system has unfortunately made the situation..

The appointment for the vaccination was prompt with minimal waiting time. The team were welcoming and approachable. The premises were well-maintained and hygienic.

Would a rating lower than one star be possible? That would be more fitting for this practice. The receptionists demonstrate a concerning absence of compassion. Individuals contacting a surgery are..