The Chestnuts Surgery
DD
Daniellecherryberry D. 7 years ago • From Google
Bad
I have been attending this practice since childhood and have never experienced such poor service, characterised by unhelpful attitudes and insufficient care. I spent the entire morning attempting to contact the surgery without success, needing to cancel and reschedule an appointment. This has now resulted in an appointment appearing as a missed attendance, when another patient could have benefited from that slot. This is not an isolated incident—several weeks prior, I experienced the same difficulty reaching the practice by phone throughout the day. I attended in person to request an appointment and was informed nothing was available, with instructions to call first thing the following morning. The appointment was needed for my young child. During my visit, I observed the phone lines appeared to be active but received no responses, and despite being present for approximately ten minutes, no staff member answered any incoming calls, which raised questions about whether the phones had been silenced. I mentioned my repeated attempts to contact the practice, and was directed to an alternative centre nearby, though they were unable to provide the necessary referral for my child. The only reason I continue as a patient here is because of a small number of staff members who demonstrate genuine friendliness and exceptional service.
Maria A.