Bentley Medical Practice

It's easy to give negative reviews but it's easier just to move practices. After the practice at this location was established with high standards upon its opening, it now represents one of the..

The receptionist at the front desk was lovely and very helpful. The nursing staff were equally supportive and kind. The team consistently demonstrates a helpful and caring approach.

I contacted the surgery to arrange an appointment for a specific day and was informed that a clinician would call me back on that date. When the call came through, I was offered a time slot that..

It is extremely difficult to secure appointment slots, and reaching the practice by phone is challenging in itself. On a recent attempt to book, I was informed of a substantial waiting period for..

Absolutely disgraceful place. Especially since a key staff member departed. It used to be the best. The number of people who have left the practice says it all. I'm going to follow. The place has..

The practice continues to issue prescriptions for a medication despite an allergy being documented in the patient's medical records.

Unlike some of the other reviews for this practice, I think it is fantastic. Each time I visit for any concern I may have, I receive outstanding care. The reception team are always working to ensure..

The administrative processes appear to lack clear direction and leadership structure. There have been frustrations with phone calls being disconnected unexpectedly. Appointment availability has been..

I have had a long association with this practice, having registered my family here for many years, but I feel it is now time to seek care elsewhere. Accessing appointments with clinical staff proves..

Outstanding medical and administrative team; they have consistently made exceptional efforts to help me promptly whenever I have contacted them by phone or visited in person.

We haven't needed to use the practice frequently, but on the occasions we have, our family has consistently been able to access appointments promptly and has received good care. I recognise the team..

I would recommend considering alternative healthcare providers. I experienced difficulties obtaining my prescription renewal when I needed to reschedule my routine review appointment. The waiting..

I've noticed quite a few unfavourable reviews about this practice, but I couldn't be happier with the team here. They've been incredibly supportive and have truly exceeded expectations in helping my..

I have been with my previous practice for many years and after switching to this surgery a couple of months ago, I have found it to be excellent. When I have required prompt care, the service has..

Had a difficult experience when attempting to contact the practice. It took multiple tries and considerable waiting time to reach someone. When I finally connected with reception staff, I found them..

This is the worst surgery I have ever attended. Getting an appointment is extremely difficult and feels like you have to plead for one. The practice appears dishonest. They claim there are no..

The staff at this practice lack competence. When errors occur, there is no acknowledgment or apology offered. Management appears ineffective and interpersonal skills are poor.

The practice has demonstrated a pleasant and welcoming approach towards us as patients.

The receptionist was very welcoming and proactively updated us about how long we would need to wait. The waiting area was pleasant, clean and comfortable. The healthcare professional we saw..

I've come across many negative reviews, but my own experience has been quite different. The nursing staff member I see is truly exceptional and goes above and beyond to support their patients. They..