Alnwick Medical Group
KK
Kaybee K. 8 years ago • From Google
Bad
I have consistently found the clinical staff at the practice to be of a high standard. However, my experience with other aspects of the service, particularly following the recent merger of the two locations, has been considerably more challenging. The primary obstacle has been accessing the practice by telephone. Today alone, I made 14 attempts to reach the practice; each time, the line was engaged. It seems counterintuitive that a switchboard exists if callers cannot get through. I encountered the same difficulty last week. When I eventually did connect, I waited on the repeat prescription line for an extended period before eventually giving up as my call went unanswered. I wasn't seeking a clinical appointment, which is fortunate given that the practice was only accepting medical emergencies at that time. My reason for calling was simply to request an adjustment to medication quantities, as advised by my husband's specialist that his dosage needed to be increased. I also placed an order for his other regular medications at the same time—a straightforward request, one would assume. However, the order was processed incorrectly, with one essential medication completely omitted from the repeat prescription. With no opportunity to resolve this over the bank holiday weekend, I have been attempting since early this morning to correct the error, yet I cannot even get through on the telephone line. As a result, my husband is currently without his prescribed medication, and the consequences of this are noticeable. I must say that even the single star rating I have given feels generous.
Pat m.