Collingwood Surgery

Appointments regularly run significantly behind schedule. It is unclear how such substantial delays accumulate so early in the day. The reception staff appeared disengaged and unhelpful. Overall..

Attended a local surgery with a vision-related concern and found that available appointments were not available for several weeks.

I have been experiencing difficulties obtaining two medications for my son from the local pharmacy. The pharmacy staff indicated that I should request alternatives from the surgery, explaining that..

The practice is difficult to reach by telephone.

The practice has experienced a notable decline in recent months. The introduction of a new computer system has created considerable difficulties in understanding what is taking place or obtaining..

Inquiries directed to the occupational health department went unanswered and were not processed within a reasonable timeframe. Following a change of address, I felt that my requests were..

I've been attempting to reach the practice by telephone since early this morning and only received a recorded message indicating they were unavailable due to a lunch break, which I found quite..

After finally getting through to request a call from the on-call clinician, the consultation itself was extremely unprofessional and discourteous, falling well short of the standards expected in..

Excellent facility, provided you are in good health, do not need to schedule a consultation, or require medication refills. The callback system frequently fails to function as intended, and..

I visited the surgery in the morning to request a consultation with a clinician. The receptionist took down my information and heard what I needed to discuss. She arranged for a telephone..

I have no complaints about the surgery, however people need to be aware of one issue on the Google search page. The internet indicates that the surgery is open on Saturdays from a certain time until..

I would like to understand the reasoning behind the decision to stop the telephone service for repeat prescriptions in favour of an online system. Was consideration given to older patients, those..

It's quite frustrating that at 17.40, when the surgery is advertised as open until 6pm, an automated message indicates the practice is closed until the next day. Getting through to receive a..

The practice is difficult to reach by telephone, as calls frequently go unanswered. Although the automated system offers a callback option, this service does not appear to function reliably.

I have the MyGp app installed on my phone, but since my medication is not set up on repeat prescription, I was advised to get in touch with the surgery. Following a lengthy wait on the phone line, I..

I recently visited the practice and saw a member of the nursing staff who was extremely helpful. I'm grateful for the support provided during my appointment, as it helped to reassure me during a..

I found it extremely frustrating trying to reach this practice by phone. I spent over an hour attempting to get through, and my call was disconnected repeatedly despite appearing to be next in the..

I wanted to highlight some positive aspects of my experience at this practice, as I feel these things deserve recognition! Over the years, I've found it straightforward to secure appointments for..

Very difficult to get through on the phone but fantastic help from the reception team. Thank you so much

There appears to be a significant problem with the appointment booking service when attempting to contact the practice by telephone. I made multiple attempts throughout the day to reach someone, but..