Holderness Health - St Nicholas' Surgery

Attempting to book an appointment in early August only to be informed that the earliest available slot is in September, with the explanation that the matter wouldn't qualify as an emergency. This..

Outstanding practice with a highly helpful team, where staff members go the extra mile to assist. The receptionist team are particularly accommodating. The updated digital platform functions..

I find it frustrating that I need to have a telephone consultation with a clinician before being able to arrange an in-person appointment.

A family member has been receiving correspondence requesting attendance for a routine health review. He is also experiencing significant discomfort in his legs. Despite attempting to secure an..

I felt compelled to offer positive feedback about the Surgery and propose an idea that could benefit patients with hearing difficulties, but I was unable to locate a suitable section on the main..

I have been waiting on hold for an extended period. The online system directed us to attend an emergency department, which we visited recently and received good care there, but we were advised we..

I was seen regarding my child's developmental concerns and everything was handled promptly. I was pleased with how the appointment was managed. The clinician I saw was very pleasant. When I had..

I was disappointed with the care received. My partner was dealing with a serious condition involving fluid retention and swelling. Despite repeatedly raising concerns with the healthcare provider..

It takes an extremely long time to get through by telephone. The wait to reach someone is frustratingly lengthy, and it would be quicker to visit in person than to wait for a call to be answered.

I recently registered as a new patient and got in touch with the practice for the first time in the late afternoon. The receptionist suggested I complete an online registration form, and I..

I could only give one star as there is no option for no stars. The appointment booking service is absolutely terrible. Why is it not possible to simply call and request an appointment? I completed..

Multiple instances of what felt like careless errors combined with dismissive behaviour and reluctance to make necessary referrals. When raising concerns about cognitive difficulties and requesting..

I rarely leave reviews but felt compelled to share this experience. I have been in this area for the past 4 years and have struggled with significant pain for 2 and a half years, which has..

It is incredibly difficult to obtain an appointment to see a healthcare professional. I have never experienced anything quite like it in my life. At my age, I find the level of service provided by..

Spending extended periods on hold, relying on the callback system which feels ineffective, being dismissed at reception, and receiving medical guidance from pharmacy staff rather than clinical..

It would be helpful if the clinician you see actually demonstrated an interest in the reason for your visit.

The phlebotomist who took my blood was extremely skilled and I experienced no discomfort whatsoever. This staff member was very friendly and easy to talk to. I'm very grateful for their professional..

My partner has experienced nothing but kindness and patience from the reception team, nurse practitioners, nurses and doctors they have needed to see. They have had to visit several times due to..

Disappointing. I spent forty minutes attempting to reach someone by telephone. I was trying to arrange an appointment for my unwell child and encountered repetitive background music along with..

Getting through to reception can take considerable time, sometimes consuming most of the day. I've attempted to use the online booking system without success. I'm currently requiring ongoing..