RM

Ryan M. 3 years ago • From Google

Rating

Bad

Phone lines impossible to get through on

This practice has serious issues with their phone system. Nobody seems able to pick up calls properly. My infant required urgent medical guidance, which resulted in a visit to the children's emergency department the following day. Had the call been answered initially, a hospital admission with medical intervention might have been avoided. This situation caused considerable distress and anxiety for both myself and my partner. Given my child's age at the time, this was particularly concerning. The practice needs to address this problem urgently—whether by increasing phone line capacity or introducing alternative communication methods like online chat. Basic accessibility to medical advice should be a fundamental expectation that currently isn't being met.

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