Rainham Health Centre
SL
Shannon L. 4 years ago • From Google
Bad
A deeply frustrating experience at this practice. Appointments continue to be conducted primarily by telephone rather than in person, and the phone lines are frequently difficult to reach. When contact is eventually made, the reception team's manner leaves much to be desired. There appears to be little consideration given to individual circumstances, which led to me seeking private care elsewhere at considerable expense, as the practice could not accommodate an appointment for several weeks to assess a skin concern despite relevant family history. It seems incongruous that the premises often appear quiet while staff engagement with patient needs remains minimal. A formal complaint was submitted to the Clinical Commissioning Group in November 2021 and remains unresolved. This practice does not come recommended.
colindavid s.