Coulby Medical Practice

Extremely disappointing experience. I have struggled to reach the practice, with calls going unanswered and difficulty getting through to anyone. Additionally, there have been repeated issues with..

The reception team's manner was quite unwelcoming.

Excellent and supportive team members, with receptionists who were particularly impressive! They deserve recognition as they work within challenging circumstances beyond their control. The practice..

The team here are genuinely pleasant and approachable.

Outstanding practice with consistently supportive reception team members who remain helpful despite busy periods. Appointments, whether by phone or in person, are typically accessible if you contact..

This practice would benefit from improving their communication and service standards. Having previously used a different medical centre, the standard of care there was considerably better. At this..

During a period when the NHS faces significant challenges, I have consistently experienced compassionate, professional and supportive assistance from all staff members, whether at reception or in..

The reception staff demonstrated an amusing approach to customer service.

The practice provided genuine support when I was dealing with a health issue.

Strengths; On each visit, the team demonstrated courtesy and willingness to assist with minimal complications. The check-in process is straightforward, offering flexibility between speaking with..

Healthcare professionals who prioritise patient wellbeing over personal perspectives

A frustrating experience overall. The practice directed me to use the online consultation system, then contacted me several hours later to say there were no same-day slots available despite the..

I have experienced persistent difficulties when attempting to book an appointment through the online system. Each time I have tried, I receive the same response indicating that no slots are..

I would like to express my gratitude to the entire team for their efforts in ensuring that repeat medications are dispensed promptly and for continuing to provide telephone consultations during..

2 stars as the receptionist during standard hours was lovely and helpful otherwise it would be minus 1 Called the out of hours service Found the interaction to be quite rushed and lacking in..

Unable to reach the practice for appointments or inquiries.

I attempted to reach the practice multiple times during the early morning period but experienced significant difficulty getting through. When I finally managed to connect after numerous attempts,..

I believe this practice deserves a higher rating than 2.9 stars. The team members are excellent, the front desk staff are supportive, and the clinicians I have consulted with are of high quality.

I would like to share such brilliant feedback regarding the excellent customer experience and great patient interaction which my husband and I have experienced. My husband is dealing with a serious..

The team here is consistently wonderful! They go above and beyond to assist ❤️