Cestria Health Centre

The practice experienced technical difficulties with their systems while managing a high volume of patients, and the team made genuine efforts to cope with the challenging circumstances.

The team here was welcoming and approachable.

I used to feel very appreciative of this practice until the pandemic period began. The approach taken towards patient care and accessibility has felt disappointing. There appears to be limited..

Excellent service from the reception team. I really appreciated their kindness and helpfulness. Overall I am always very happy with the treatment I receive from this practice.

The clinician was pleasant and easy to talk to. Despite their relative youth, they demonstrated considerable expertise. However, parking at the practice is consistently problematic regardless of..

The pharmacy team here is excellent and provides great service.

I believe some of the one-star ratings may not fully reflect the situation. There can be lengthy waiting times, but this appears to be due to the quality of care provided and the commitment to..

This surgery appears to be among the more challenging practices to access, as calling typically results in lengthy wait times in the queue. The phone system directs callers through various options..

The clinical staff are excellent, however the reception team frequently display an unhelpful manner and tone during interactions. I recognise they have faced challenging circumstances, but I feel..

I can only give one star as lower ratings aren't available. I called at 8:30 this morning and was told I was 37th in the queue. When I eventually spoke to the receptionist, I explained I needed to..

Whenever I have required support from this practice, they have consistently been available. Even during challenging periods when resources were stretched, they have managed to provide prompt..

I have been a patient at this practice for approximately four decades and have watched it develop considerably over that time. The clinical staff have consistently provided excellent care, however..

We have been patients at this surgery for nearly four decades and have consistently experienced outstanding care from the capable clinical staff. My husband falls into a higher risk category and..

Called the emergency line because a family member was in crisis and I urgently needed an appointment. The receptionist told me they needed to end the call as it was tying up the emergency line...

I've had excellent experiences here compared to my previous providers. There are areas for development, though. Appointment availability has become more challenging, with waits extending beyond a..

The practice offers a welcoming atmosphere and demonstrates good expertise among team members. An on-site pharmacy is available for convenience. During busy periods, parking may need to be found on..

It's extremely challenging to reach a receptionist by phone! I missed a call regarding my test results yesterday and was instructed to contact the main reception to follow up. When I attempted to..

An excellent medical practice with consistently helpful and supportive staff throughout, from clinical professionals to administrative team members.

My spouse and I have had the great fortune of being registered with this practice for more than five decades. We consider it to be among the finest health centres in the region.

Attempting to reach the surgery by telephone during morning hours proves extremely difficult. Although the practice indicates opening at 8am, calls made at that time still encounter a closed message..