The Duru Practice

It is extremely difficult to obtain an appointment at this practice, and the situation has continued to deteriorate. I question the value of having a surgery when appointments are consistently..

The clinician at this practice is brilliant and genuinely caring! I have complete confidence in the level of care provided, as they look after me and my entire family with great attention. Myself,..

I was disappointed to learn that my long-standing healthcare provider was leaving the practice after more than a decade of care. While I'm aware that many reviews have been critical, I've always..

I have been a patient for over 20 years and whilst we have had our ups and downs previously, as the clinician can sometimes be quite direct in their manner, I must say I have been disappointed that..

Continuing to experience the same difficulties as previously, I have been unable to secure an appointment. On one occasion, I was first in the queue but waited for 40 minutes without progress. When..

It has been frustrating trying to reach the practice. On multiple occasions I have attempted to call early in the morning, only to encounter high call volumes both times. This issue persisted..

The receptionist was unhelpful and dismissive when I called regarding concerns about my very young baby's health, as well as my own wellbeing. I requested information about the expected timeframe..

Extremely poor experience. The phones go unanswered and obtaining an appointment is very difficult. I would not recommend joining this practice. The service is dreadful. The reception staff were..

Avoid seeing that particular clinician if you can, and you'll have a better experience. There seems to be a lack of enthusiasm for the role, which is quite noticeable. You may find your appointment..

Experiencing gradual improvement.

Experienced a lengthy wait while in the first position in the queue for over 45 minutes. This was not an exaggeration. I was calling on behalf of my partner. Given my background working in a..

This practice represents an excellent choice for healthcare services and comes highly recommended. They provide comprehensive care that meets all the essential needs you would expect from a medical..

I discovered a concerning symptom and have been attempting to secure an appointment for more than a week. I was instructed to call at a specific early morning time, but when attempting to do so, I..

This practice needs serious improvement. I called at the opening time for booking appointments and found they were fully booked by 9:30am, with no availability offered. This pattern seems to happen..

I called on behalf of my brother who is currently overseas and wanted to pass along some information to his practice. The receptionist was dismissive and interrupted repeatedly without allowing me..

The clinician demonstrated a lack of empathy during the consultation and communicated in a manner that felt dismissive and disrespectful. I felt their attitude toward patients required attention..

I attempted to book an appointment just after 8 in the morning and found the process extremely frustrating. It seems unusual that the phone lines would be so busy at that early time. This appears to..

The team seemed to work at a leisurely pace.

This appears to be among the poorest performing medical practices I have encountered, and it seems that following recent circumstances, the facility has struggled to return to its previous level of..

The reception staff seem to overstep their role at times. I found the clinical approach dismissive and unhelpful when discussing my health concerns. I felt uncomfortable and unsupported when..