Stanley Medical Group
Teresa S. one year ago • From Google
Bad
Phone lines left him unable to access care
My partner, who has a cognitive disability, experienced severe headaches and attempted to contact the practice by phone. The call went unanswered for an extended period with no automated messaging or queue information provided. Upon visiting in person and explaining the situation to reception staff, they were instructed to complete an online registration form at home. Due to the nature of my partner's disability, this was not feasible without assistance, and I had to complete it after returning from work. Unfortunately, this delay in accessing medical support resulted in a hospital admission that might have been prevented with timely clinical assessment. The reception team did not appear to recognise or respond appropriately to the vulnerability presented. Overall, the experience reflected a concerning gap in patient-centred care and support.
There's little point in trying. You're unlikely to be able to reach anyone.
Stanley Medical Group
Louise H.
The level of helpfulness when calling seems to vary depending on who answers the phone. On this occasion, the staff member who assisted was not particularly helpful, though there have been other..
Stanley Medical Group
Michael B.
All staff have been excellent, with particular praise for one member of the nursing team who carries out blood tests. This person was exceptionally friendly and helpful throughout the appointment.
Stanley Medical Group
Lynne B.
Excellent healthcare professionals and team members
Stanley Medical Group
G K.
It is quite challenging to obtain an appointment with a doctor promptly, which appears to be a common issue across medical practices nationwide.
Stanley Medical Group
peter j.
I doubt there are many superior medical facilities available. I am likely still alive due to the prompt intervention I received here. The service and care have consistently been of high quality..
Stanley Medical Group
Joanne A.
Outstanding and well-organised care, with plenty of time given during the consultation. Highly satisfied with the experience.
Stanley Medical Group
Lorraine C.
The entire team consistently demonstrates helpfulness and friendliness. Clinical staff always take time to listen carefully and ensure patients never feel like a burden, while making certain that..
Stanley Medical Group
Michael C.
I had a very disappointing experience with the medical professionals at this practice. The standard of care fell significantly short of what I would expect.
Stanley Medical Group
joanne F.
Always helpful and polite, never making me feel judged for getting in touch. Excellent clinical nursing staff and caring, efficient doctors and receptionists—thank you.
Stanley Medical Group
Danielle N.
When I first needed an appointment last year after registering, I requested an urgent slot but had to wait approximately two weeks. My previous practice would offer same-day appointments or contact..
Stanley Medical Group
Kaz X.
I had concerns about my experience at this practice. A family member was recently hospitalised with a serious respiratory condition after experiencing difficulties obtaining appropriate care through..
Stanley Medical Group
Justin J.
Excellent surgery. The staff demonstrated helpfulness, expertise, and a welcoming approach without any sense of judgment.
Stanley Medical Group
Pheonix (.
We really appreciate the clinician at this practice. However, we've deducted two stars due to concerns shared in other reviews about a member of the reception team whose manner we found quite..
Stanley Medical Group
Laura H.
I appreciated the considerate and caring approach shown during an extended appointment, and the helpful assistance provided at reception. Both interactions were genuinely valued. It would be..
Stanley Medical Group
Sandra B.
I have been a patient at this practice for over a decade, and I am keen to find alternative care elsewhere.
Stanley Medical Group
Rach G.
The medical staff were pleasant and approachable, and I have not experienced any issues during my visits.
Stanley Medical Group
leigh L.
I recently called to arrange an appointment for my child with a doctor. When I explained my concerns, I was interrupted mid-conversation while the receptionist spoke with another colleague. When I..
Stanley Medical Group
Motorcycle M.
My daughter is currently hospitalised following what I believe was a failure to prescribe medication that a hospital subsequently indicated she should have received. This resulted in concerning..
Stanley Medical Group
Graham e.
I recently had a consultation with a member of the medical team who provided excellent care. I'm very grateful for their support.
Stanley Medical Group
Steve M.