Village Medical Centre

Some healthcare professionals demonstrate genuine concern, while others appear less engaged in their approach.

Called requesting a telephone consultation early in the morning and received no response. Called again in the afternoon without success. Called once more later in the day and was assured by..

I have been a patient at this practice for ten months and have experienced ongoing difficulties with the repeat prescription system. Rather than the prescriptions automatically renewing as they..

This surgery has significant issues. Appointments consistently run behind schedule. In most cases, when you do manage to secure an appointment slot, you are seen by a nurse practitioner instead of a..

This is a wonderful practice. The team members have consistently demonstrated politeness, promptness and a supportive approach. The accessibility and way they communicate is noticeably improved..

I have been attempting to secure an appointment for an extended period. Each time I contact the practice, I am advised to ring back on Monday, but when I do so, I am unable to reach anyone or join a..

Is it possible to actually reach someone by phone? The service provided fell short of expectations for my elderly relative. Getting through to speak with someone, let alone securing an appointment,..

I have encountered instances of behaviour that felt dismissive and unwelcoming from multiple members of staff during my limited visits, whether attending for myself or accompanying relatives...

Don't anticipate much assistance even when your call is answered. Although the automated message promises same-day appointments for urgent matters, the reception team will typically inform you that..

Excellent practice overall, though the updated contact number took some adjustment. I was able to locate an alternative direct line by dialling 851122, which proved helpful in avoiding the premium..

I've been attempting to call for nineteen minutes without reaching anyone other than the initial recorded greeting, after which the line disconnected. I'm now making another attempt to contact the..

I've had a positive experience at this practice and have received good care. However, I feel there are areas where things could be enhanced, which is why I'm giving this a 4 star rating rather than..

This is an outstanding medical practice. Efficient. Professional. Compassionate. Reassuring. Friendly. Easy to access. What more could you ask for! And conveniently located nearby too.

The team members are welcoming and supportive, however the service is hindered by lengthy delays in obtaining prescriptions. Booking an appointment can also involve substantial waiting periods.

I have recently registered with this practice and have found the nursing and reception team to be genuinely friendly and well-informed. I have attended an appointment with a clinician as a new..

The receptionist's phone manner could be significantly improved.

The medical staff seem reluctant to engage with patients' concerns during consultations, and appointments often feel rushed with little time spent addressing issues.

Unable to provide a higher rating as the overall service experience fell short of expectations. Difficulties were encountered when attempting to make contact with the practice, and subsequent..

Disappointing experience. I attended to request a prescription that I have been receiving for 2 years. I was told it would be processed. When I went to collect it from the pharmacy, I discovered it..

I was upset after a phone call with a receptionist who spoke to me in a manner I found insensitive and lacking in empathy. I felt my concerns were not handled with appropriate care. When I attempted..