PB

Paul B. 3 years ago • From Google

Rating

Bad

Phone lines make booking appointments impossible

This practice feels incredibly frustrating to deal with. I attempted multiple times to book an appointment by telephone, but found myself stuck on hold and was even disconnected on several occasions without speaking to anyone. I then visited the surgery in person hoping to arrange an appointment that way. However, I was informed that face-to-face bookings were not possible and that I would need to use the phone system instead. When I explained that I had already tried calling many times without success, I was still refused the option to book in person. This experience is quite difficult to comprehend. I have decided to use a walk-in centre instead and am looking to register with a different practice. I would not recommend this surgery to others.

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