Norton Medical Centre

Avoid. The practice is difficult to reach by telephone, as calling at mid-morning resulted in being informed that the phone lines were at capacity and to try again later, despite the surgery closing..

Submitted an online consultation early in the morning and received a telephone response mid-morning with a treatment plan and prescription provided the same day, along with an alternative approach..

I have had a frustrating experience trying to secure an appointment at my GP practice. After attempting to book for over two weeks and calling repeatedly from early morning, I was unable to reach..

I have been attending this practice for many years, and I have noticed the quality of care has declined over time. There are numerous concerns and hold-ups I could elaborate on extensively, but I..

The service has been disappointing on multiple occasions. My most recent pre-booked appointment, arranged several weeks in advance through an online consultation, was scheduled for mid-morning but..

I used the online consultation service early in the morning and found it straightforward to navigate. A telephone call came through a couple of hours later, and I was given an appointment slot..

I feel this practice should be reconsidered as the staff appear to lack competence. I was removed from the patient list following a complaint I made regarding difficulty obtaining appointments...

I would strongly advise against using this practice. The approach here involves attempting to provide assessments through telephone consultations without conducting in-person examinations. I have..

I have found the reception staff, treatment, and appointment services at this medical centre to be consistently satisfactory. The staff appear professional and helpful. Rather than attributing..

Attempted to contact the medical centre to arrange an appointment but was unable to get through, so opted for a callback service. During the callback, I was informed that appointments could not be..

Attending this surgery comes with significant reservations. The practice appears to be heavily influenced by the reception staff, who seem to hold considerable control over operations. Interactions..

It has become increasingly difficult to secure an appointment with a doctor since the pandemic. The online consultation system operates on a limited schedule, opening only in the afternoon, which..

I felt that the way my diagnosis was communicated to me lacked sufficient information about available treatment options, which contributed to significant anxiety that I have subsequently needed to..

I would like to express my gratitude to the team at this practice for the care they have provided to my parents over an extended period, particularly during the recent time when my mother has been..

The practice has been experiencing difficulties for quite some time, and external circumstances have been cited as reasons for current challenges. Waiting times have been problematic, with extended..

Had a positive experience with the patient liaison team. The same-day online consultation was convenient; however, the response provided was somewhat unclear and lacking in detail. I attempted to..

Having relocated from another area, I find the appointment system at this medical centre to be quite challenging. I have struggled to reach the practice by telephone despite multiple attempts over..

I would rate this much lower if possible. I called early in the morning and was told the appointment queue was at capacity. The previous day presented the same issue. It's difficult to understand..

Very helpful, particularly the support received from staff members.

I have supported this practice for a long time as I had not encountered significant problems previously. However, I now find myself agreeing with many other reviewers that the service has become..