DF

David F. 4 years ago • From Google

Rating

Bad

Phone lines nearly impossible to get through

I have been attending this practice for a number of years and have found some clinicians to be excellent. However, I have had very different experiences with others, who I felt were unhelpful and lacked good communication skills. Currently, I am experiencing significant difficulty when trying to contact the practice by phone. Today alone I attempted to call on numerous occasions without success. The phone lines are extremely hard to reach, making it feel nearly impossible to get through. I also had a concerning experience recently when I tried to discuss a health matter with one of the clinicians. I felt the conversation was handled insensitively and was ended abruptly, with a promise that another clinician would follow up with me. Several weeks have now passed and I have not received this callback. I am disappointed with how this matter was managed and am concerned about the overall standard of care and communication at the practice.

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