Aldergate Medical Practice
DP
David P. 3 years ago • From Google
Bad
I attempted to book an appointment on two consecutive days, both times calling from 8.00am. Despite trying from two different phones, I was unable to connect until after 8.25 on each occasion, only to be informed that no appointments were available. On the first day, the receptionist was unhelpful and did not provide their name. When I enquired about a routine matter, I was told that they were unable to assist with that type of query. On the second day, the receptionist who identified themselves when answering was notably helpful, professional, and courteous, and was able to address my question. However, I still could not secure an appointment. The practice would benefit from having additional reception staff available during morning hours, with all staff maintaining the same level of service quality. It is frustrating for patients to experience such lengthy waits on a daily basis, repeatedly calling back only to hear that appointments are unavailable. The clinical staff are excellent when appointments are obtained, but the telephone booking system significantly undermines their work. For patients with more urgent health concerns, accessing an appointment would likely prove considerably more difficult.
Beorn B.