Claremont Medical Centre
VG
Vikki G. 2 years ago • From Google
Bad
Several years ago, this practice was excellent to attend when the previous team was in place, and the staff were genuinely helpful and supportive. However, the experience has deteriorated significantly. Simply attempting to contact the surgery has become problematic—I was first in the queue and waited 29 minutes before anyone picked up the phone. The decline has been remarkably swift. It is difficult to understand how the practice continues to function given what appears to be a lack of respect and professionalism among the team. The current clinicians are adequate, though overall management and service delivery could be substantially improved. Whilst I recognise that staff are stretched and under considerable pressure, the standard of professionalism has become concerning. I would be hesitant to recommend this practice to others, particularly if you value prompt telephone access and feel that patients deserve to be treated with proper care and attention rather than as though they are simply moving through a system.
Azaan Z.