AY

Adam Y. 8 months ago • From Google

Rating

Bad

Phone lines took ages to answer

I attempted to schedule an appointment by calling early in the morning. When I rang, there was a significant delay before anyone picked up, and the person who answered indicated they were having difficulty hearing me before disconnecting the call, despite my attempts to communicate clearly. While I have found the clinical staff to be genuinely competent and helpful when I have managed to secure appointments, my interactions with the reception team have been disappointing. The front-of-house staff came across as unwelcoming and unhelpful during this experience.

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