Hildenborough Medical Centre

I'm uncertain about what has changed. This practice was previously outstanding, but it has become extremely difficult to reach with a frustrating telephone system that can require many attempts..

The clinical staff at this practice demonstrate excellent expertise and take adequate time to listen to patients describe their concerns and provide appropriate responses. The dispensary also..

The cost of £24 for a brief letter consisting of just two sentences seems excessive, particularly given that it lacks professional letterhead formatting. If printing expenses are reaching this..

Telephone access to the practice is extremely difficult and time-consuming. Test results were not communicated when they became available. The reception team appeared unhelpful and dismissive,..

Very disappointed after being instructed to call back on a specific day to arrange an appointment. When I eventually got through after a lengthy wait, all available slots had already been taken. I..

Excellent care and attention received from all members of the medical team and support staff.

I have visited this practice on multiple occasions and found the team to be excellent.

Receptionists terrible . Bad attitudes. Seems to be a male receptionist incredibly rude and argumentative. Puts phone down on patients. Poor service all round. ANIMA for ''everything''..

Excellent healthcare professionals and front desk team, compassionate and consistently go the extra mile. Much appreciated.

Absolutely frustrating experience. The staff came across as dismissive and unhelpful. I spent a considerable amount of time waiting on hold. There seemed to be a complete absence of empathy and..

The reception staff came across as quite unwelcoming and abrupt during my interactions with them. I found the practice's approach to medication provision rather restrictive, particularly when..

The appointment system here is quite frustrating. You cannot book in advance, yet by the time you call at opening time, all the slots have already been allocated. The practice appears disorganised..

The care offered to individuals in our community with additional needs has been excellent. We have consistently found the clinical team to be remarkably attentive, empathetic and responsive to what..

The practice declined to provide essential medication due to a technical issue with their system. This was disappointing and felt like poor service from this surgery.

I have consistently enjoyed positive interactions with all members of staff across the practice, including those at the front desk, clinical teams, and pharmacy services. Everyone has demonstrated..

The reception team has been very supportive and accommodating. Although there are occasional delays in reaching the practice, I have consistently been able to secure appointments when required. The..

The practice was previously satisfactory, though it appears procedures have changed considerably. The reception area now operates in a way that feels unhelpful, requiring patients to discuss their..

I have been a patient at this practice throughout my childhood and into early adulthood, spanning over two decades. The clinicians here consistently demonstrate exceptional dedication to their..

The telephone lines are difficult to reach.

I'm not particularly confident with my smartphone and accidentally dismissed a clinician's afternoon callback by mistake! Much later, at 7.20pm, the clinician called me back again and requested that..