Winterton Medical Practice
WH
William H. 2 years ago • From Google
Bad
I found the telephone booking service to be problematic, as I was unable to reach anyone during certain times of the day, particularly between 1 and 2 pm and during evening hours. The line would ring repeatedly without response, which suggests the service availability information may need to be more accurate, or alternative arrangements such as an answering service could be considered. Additionally, I experienced a significant wait of over five weeks to secure an appointment with a clinician, which felt excessive. While waiting in the reception area, I observed that the phone line appeared to have a queue system, as I was informed I was number 6 when I called. After approximately 11 minutes, my position had moved to number 1, yet the receptionist on duty did not answer the incoming call during this time, despite being present at the desk. Instead, they appeared to be focused on their computer screen, provided assistance to one person at the counter, and engaged in conversation with a colleague. This experience left me feeling that the telephone system and reception management could be significantly improved.
dave d.