GW

Gemma W. 3 years ago • From Google

Rating

Bad

Phone lines went unanswered during urgent need

My father is receiving end of life care. Initially, the practice indicated that a particular medication would not be provided due to cost considerations during his end of life treatment. I have been attempting to contact the prescription department since early morning without success. As it approaches midday, the phones appear to be unavailable, seemingly due to the lunch break. I find this situation deeply disappointing. Throughout his end of life care, no clinical visits have been made to see my father. I am struggling to articulate how let down I feel by this experience. As an NHS practice, I believe the standard of care has fallen significantly short of what should be expected.

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