Thornbury Medical Centre

The responses provided were unsatisfactory. The communication style was unpleasant. The phone call was terminated abruptly, and the overall service fell short of expectations.

Competent medical professionals

Excellent and welcoming medical professionals and support team members.

This practice has been disappointing in my experience. I have experienced repeated cancellations of a scheduled procedure over an extended period, with no clear information provided about when it..

I attended the surgery for a consultation regarding a potential joint injection procedure. The clinician conducted a comprehensive evaluation to determine whether this treatment approach would be..

Getting an appointment at this practice feels incredibly difficult. The availability seems extremely limited, making it feel nearly impossible to secure a slot.

The reception team could benefit from additional training and support. Their approach sometimes makes patients feel like a burden, which can be particularly challenging for those managing mental..

I contacted the practice to arrange a consultation for my child. The staff member was quite dismissive during the call. I was not provided with a specific appointment time. The call was then..

The reception and management team displayed a lack of professionalism and courtesy. There was an absence of compassion or understanding shown throughout my interactions. No subsequent contact or..

The staff were unhelpful and dismissive. They indicated they had attempted to contact me when this did not occur, and despite confirming a booking earlier in the day, I was unable to be accommodated..

This is an excellent medical practice. The clinical team and administrative staff are outstanding, with particular praise for one healthcare professional who consistently provides exceptional care..

Fantastic facility with outstanding personnel who were genuinely helpful. The clinical team made a real effort to enhance my understanding and ensured I felt included throughout my care. Would..

This practice has been a very disappointing experience. The team members have come across as dismissive and unwelcoming. The clinical staff displayed similar attitudes. There appears to be a lack of..

I rarely leave reviews, but felt compelled to share my experience with this practice. During my two years as a patient, I found the reception team challenging to work with. While not all staff..

The reception staff were unhelpful and dismissive. Availability for appointments appears to be consistently limited regardless of when you attempt to book. The overall demeanor and approach to..

It is extremely difficult to reach this practice by telephone. Extended wait times are common, and calls are frequently disconnected before speaking to someone. Booking an appointment proves to be a..

Prior to recent times, securing appointments was already challenging due to insufficient medical staff, and the situation has become even more difficult as telephone consultations are now..

I would rate this experience far lower if possible. I had not visited the practice in over two decades. I was experiencing a significant health issue and was encouraged by family members to seek an..

I had a positive experience at this practice. The team members were very supportive and the clinicians demonstrated genuine care and commitment to assisting patients with their needs.

I have been in contact with this practice on behalf of a family member and have experienced difficulties previously. Recently, I have been working with a member of staff who has been exceptionally..