LL

Linda L. 4 years ago • From Google

Rating

Bad

Phone manner was dismissive and unhelpful

I had a very negative experience during a telephone consultation. I felt the manner in which I was spoken to was disrespectful and dismissive. When I requested a face-to-face appointment, I was told this wasn't possible due to pandemic-related restrictions, despite it being late in the year. I mentioned that I was experiencing thoughts of self-harm, but this concern did not appear to be taken seriously or given appropriate consideration. I have decided to register with a different practice. I believe healthcare providers should prioritise seeing patients in person rather than continuing to rely on remote consultations as a default approach. I was under the impression that practices had been instructed to resume normal operations. I suspect there are many other patients who may be struggling as a result of these policies.

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