KP

Ken P. one year ago • From Google

Rating

Bad

Phone menu option doesn't work properly

This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and disconnects the call. I would have expected this outdated option to have been removed from the phone system, particularly given that this issue seems to have persisted for an extended period.

Haxby and Wigginton Health Centre

one year ago

Good afternoon Mr Pye, I am very sorry to have taken so long to respond to your concern, but we have had had some changes in the staff team. I understand that the option 4 on our phone line may be a little confusing, but whilst it does not allow for telephone ordering of prescriptions, it explains why this is no longer possible and gives information about how to go about requesting repeat prescriptions in other ways. I hope that you have not subsequently had any issues, but if you have and would like me to look into them for you, please email me directly at [email protected] and I will be happy to assist you further. Yours sincerely Nichola Esmond Head of Patient Experience

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