Haxby and Wigginton Health Centre
one year agoKen P. one year ago • From Google
Bad
Phone menu option doesn't work properly
This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and disconnects the call. I would have expected this outdated option to have been removed from the phone system, particularly given that this issue seems to have persisted for an extended period.
Haxby and Wigginton Health Centre
one year agoGood afternoon Mr Pye, I am very sorry to have taken so long to respond to your concern, but we have had had some changes in the staff team. I understand that the option 4 on our phone line may be a little confusing, but whilst it does not allow for telephone ordering of prescriptions, it explains why this is no longer possible and gives information about how to go about requesting repeat prescriptions in other ways. I hope that you have not subsequently had any issues, but if you have and would like me to look into them for you, please email me directly at [email protected] and I will be happy to assist you further. Yours sincerely Nichola Esmond Head of Patient Experience
Had excellent service from start to finish this week. Completed an online form and was contacted by the surgery the same day. Had to pick something up from the reception desk (very pleasant staff..
Haxby and Wigginton Health Centre
Anthony W.
If you require any form of medical attention, I would strongly suggest considering an alternative practice. Throughout my time living in the area, I have seldom needed medical consultation, but the..
Haxby and Wigginton Health Centre
Mick C.
If I could rate this lower, I would. There is little positive I can say about my experience. I was very disappointed.
Haxby and Wigginton Health Centre
Terry W.
Attended an appointment and underwent a blood test at a local facility on the same day. Called the surgery a few days later to inquire about the results and was directed to ring back after a certain..
Haxby and Wigginton Health Centre
torz L.
You have to struggle to secure appointments. The booking system requires completing a form that can be confusing to fill out, after which there is a lengthy wait for a callback. The waiting period..
Haxby and Wigginton Health Centre
Anita C.
I regularly use the online system to request repeat medications. My last order was placed recently. I am now running low on my supply and cannot find any remaining repeats available through either..
Haxby and Wigginton Health Centre
stephanie g.
Obtaining a routine appointment requires a waiting period of several weeks.
Haxby and Wigginton Health Centre
Bryant D.
The patient care standards at this practice appear to be inadequate. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Lizzie B.
Outstanding care provided during the challenging period. The digital reporting system is excellent and very user-friendly. The team has been managing an exceptionally high workload with great..
Haxby and Wigginton Health Centre
Anthony C.
Following a referral from physiotherapy services, the practice received my referral and subsequently informed me that it had been overlooked, which came after an extended waiting period for a..
Haxby and Wigginton Health Centre
Gary L.
Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting..
Haxby and Wigginton Health Centre
Andy D.
I am very pleased with the care I received at this GP practice. The staff member who handled my initial contact was remarkably courteous and efficient, arranging my appointment with thoughtfulness..
Haxby and Wigginton Health Centre
OEDIPUS C.
After spending half an hour in a telephone queue and providing my medical history to reception staff, I received a diagnosis based solely on a description of my symptoms and photographs sent to the..
Haxby and Wigginton Health Centre
Ken P.
This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and..
Haxby and Wigginton Health Centre
Morticia B.
Received an urgent appointment very quickly after submitting an online request. The healthcare professional was pleasant and reassuring throughout the consultation.
Haxby and Wigginton Health Centre
Vicky B.
I submitted a clinic form early in the morning for my child, we had an appointment a couple of hours later and I picked up the prescription at midday. Brilliant efficient service and excellent care...
Haxby and Wigginton Health Centre
Gillian R.
Excellent experience today. I submitted my symptoms through the online portal and received a prompt phone call shortly after, offering me an in-person appointment. The clinician was kind,..
Haxby and Wigginton Health Centre
Martin B.
The practice appears to be experiencing declining standards. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Viviane V.
Contacted the surgery for a same day appointment for my husband and received confirmation of an available slot in the afternoon, which was much appreciated. A prescription was arranged to be sent..
Haxby and Wigginton Health Centre
Gavin B.
It would have been preferable to seek assistance elsewhere.
Haxby and Wigginton Health Centre
Pauline M.