Norton Medical Centre

I feel this practice should be reconsidered as the staff appear to lack competence. I was removed from the patient list following a complaint I made regarding difficulty obtaining appointments...

I recently attempted to use the new online consultation form and found it unhelpful. Given my professional background in a technical field, I would expect others may also struggle with its usability.

Attempted to contact the medical centre to arrange an appointment but was unable to get through, so opted for a callback service. During the callback, I was informed that appointments could not be..

Whoever manages this practice appears to struggle with patient relations, which I found disappointing given my numerous visits. The staffing levels seem disproportionate, with what appears to be..

The practice has been experiencing difficulties for quite some time, and external circumstances have been cited as reasons for current challenges. Waiting times have been problematic, with extended..

Attended the practice today for a blood test appointment with my child. We were welcomed promptly at reception and given clear directions to the relevant department. Upon arrival there, we were..

I would rate this much lower if possible. I called early in the morning and was told the appointment queue was at capacity. The previous day presented the same issue. It's difficult to understand..

I was able to get an appointment promptly and was seen at the scheduled time.

I have supported this practice for a long time as I had not encountered significant problems previously. However, I now find myself agreeing with many other reviewers that the service has become..

The appointment system here is extremely frustrating, particularly for those of us who work or have school runs to manage. The online consultation window opens at 8.30, which closes by 9 – precisely..

Attempting to secure an appointment at this medical practice feels remarkably similar to trying to obtain tickets for a major festival, except without the anticipated reward at the conclusion. The..

The initial experience was disappointing with inadequate service, however there has been a notable positive change with standards now reaching a commendable level.

I can only give one star as I'm unable to rate lower. I find this surgery to be extremely disappointing. I'm using a different name because I'm aware of someone else who made a complaint and..

The reception team members have generally been unhelpful and occasionally dismissive. Despite being a patient at the practice for 2 years, I have not yet been able to meet with my assigned GP...

I have had a frustrating experience trying to secure an appointment at my GP practice. After attempting to book for over two weeks and calling repeatedly from early morning, I was unable to reach..

I have found the reception staff, treatment, and appointment services at this medical centre to be consistently satisfactory. The staff appear professional and helpful. Rather than attributing..

It is extremely difficult to secure appointments or obtain GP consultations unless you have the flexibility to attend the practice in person during early morning hours.

I have been requesting an appointment for several weeks now without receiving a satisfactory response. The level of service and manner in which patients are treated has been disappointing. It..

I have been attending this practice for many years, and I have noticed the quality of care has declined over time. There are numerous concerns and hold-ups I could elaborate on extensively, but I..

Submitted an online consultation early in the morning and received a telephone response mid-morning with a treatment plan and prescription provided the same day, along with an alternative approach..