The Erimus Practice

The clinical staff members consistently provide excellent care and attention, demonstrating strong professional standards and ethical practice. However, the reception team could benefit from..

I have a medical condition requiring a fitness to drive assessment form to be submitted to the relevant licensing authority. An appointment was arranged to complete this process, though the..

I recently registered with this practice after having a difficult experience elsewhere. The care I have received so far has been excellent, with a particularly welcoming and courteous reception..

The clinical staff are wonderful people, however the reception team have a poor attitude that needs addressing. My family will not be returning until improvements are made to how the front desk team..

The staff interactions appeared to lack professionalism in my experience. I felt there was insufficient rapport and communication among the team members. Based on my background in the NHS, I believe..

Difficult to reach, as several members of the front desk staff could be more welcoming, though the clinical team are adequate. The practice appears to be operating at capacity.

I would rate this experience much lower if possible. The reception staff were unhelpful and appeared dismissive, and during a recent call to inquire about test results, I was disconnected after only..

It is difficult to reach this practice by telephone, and obtaining an appointment once contact is made proves to be consistently challenging.

This practice has been extremely disappointing. The service quality has been poor, and I have had concerning experiences with my care. For instance, I was managing a chronic condition and had been..

While the clinical staff members provide good care, I had a negative experience with one of the reception team members. When I visited to collect a specimen container, I was informed that a face..

This is an excellent practice. When I called for advice, I was able to get an appointment for tests the very next day. My spouse attends a different practice located in the same building, and they..

The clinical staff are lovely and very supportive. However, I have found the reception team to be unwelcoming, unhelpful and dismissive. I have experienced poor service from them and witnessed..

Attempting to arrange a repeat prescription at this practice has proven to be quite challenging. Even when calling as soon as the prescription service becomes available, I have repeatedly..

I have been attempting to contact the practice repeatedly over the course of a week, experiencing continuous busy signals when calling during standard hours. This morning, I tried calling earlier..

I would rate this practice far lower if possible. The reception team appears inconsistent, with conflicting information provided about booking procedures depending on who answers the call. When..

The reception experience was disappointing, which contributed to my decision to seek care elsewhere.

The reception staff were extremely unwelcoming and appeared deeply unhappy in their roles. Despite being first in the queue, I experienced a lengthy wait of several minutes before being seen, and..

The majority of the reception staff appear to lack competence in their roles. While I have not had direct interaction with them in person, my attempts to arrange medical appointments at this..

I had to wait for a considerable time when calling, and was informed that the earliest available slot for a routine health assessment would need to be booked at a later date. As a result, I have..

Does this sound like something you've experienced? There's one ahead of you in the queue, you're told your call will be answered shortly, yet nearly an hour passes before someone finally picks up...