RS

Roz S. 4 years ago • From Google

Rating

Average

Phone queue chaos makes booking nearly impossible

Getting an appointment proves challenging as callers are instructed to ring from 8am onwards, yet the line remains busy or drops after a brief wait, necessitating repeated attempts only to hear that slots are unavailable. Certain team members can come across as curt and lacking in empathy. The clinical staff demonstrate excellent expertise and genuine care towards patients, though the appointment scheduling process requires significant enhancement and the overall customer service experience would benefit from improvement to ensure patients receive the standard of care they deserve.

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