Concord Medical Practice

I called today to arrange an appointment for my young child following advice from the hospital regarding a serious health concern. I was informed that I should contact the practice again later in the..

I have consistently had a positive experience provided that I maintain a respectful and courteous approach during my visits. Being polite and considerate has resulted in receiving the same courtesy..

Unable to locate my son's blood test results.

The reception team came across as abrupt and dismissive. They frequently claim difficulty hearing patients, yet simultaneously play music in the waiting room loud enough that you're forced to raise..

The reception team's approach came across as somewhat dismissive, which may not be ideal for patients managing mental health concerns. Improving staff training and interpersonal skills would be..

I hadn't visited a GP surgery in over five years. I made the effort to take time away from work to discuss some genuine concerns with a clinician I hadn't met before, as my previous one was no longer..

Unable to secure an appointment. The practice would benefit from improved availability and responsiveness to patient booking requests.

The clinician demonstrated good manners and possessed considerable expertise.

The receptionist was unhelpful and displayed poor customer service.

I have consistently found the entire team at this practice to be professional, caring and supportive. I would happily rate them five stars.

I waited over a week for a telephone appointment to discuss the possibility of arranging a scan, following advice from a healthcare professional. I received a reminder message the day before my..

I have had a very poor experience at this surgery. On two separate occasions, I booked the earliest available appointment at 9.10am. In both instances, I waited in reception while the clinician..

The reception team are genuinely pleasant and consistently supportive. However, I find myself seeing different clinicians on each visit, and after describing my concerns, they often seem uncertain..

This practice has not met my expectations. I feel it should reconsider its approach to patient care. I have attended multiple times with my family, and on several occasions felt dismissed, only to..

The service was disappointing and the staff interactions were not pleasant.

Surprised by the negative feedback I've encountered, as my own experience has been entirely positive.

I am surprised by the negative reviews as I have been attending this practice since childhood and have consistently had positive experiences. I am able to obtain appointments when needed and the..

It has become very difficult to secure an appointment at this practice. I have not managed to see a clinician for approximately two to three years. When I contacted the surgery recently to discuss a..

This practice falls short of expectations. The reception team often attempt to redirect patients away from seeing a clinician when medical consultation is needed. It is difficult to understand how..

I have been with this practice for many decades. I would say the clinical staff are fine and helpful, but the reception team could be more accommodating. This area needs improvement. I wonder if..