West Road Medical Centre

Poor service experience has prompted me to seek care elsewhere. The clinical staff appeared to lack the level of experience I would have expected.

I have consistently received excellent responses when engaging with this practice. As a long-standing patient, I am very satisfied with the level of care I have experienced. Thank you to all the..

We attended this GP practice on several occasions and found each appointment to be unsatisfactory. Communication was unclear, our concerns were not taken seriously, and despite undergoing urine..

I have been attempting to secure an appointment for an extended period without success, as the practice has indicated they are at capacity.

Why is the entrance to the surgery kept locked? I attended to inquire about my medication today and was informed that I couldn't enter the building and would need to call if I had any questions. I..

Overall, the practice has been good, but there was one particular experience that was disappointing. My partner attended while pregnant and was consistently scheduled to see the same female..

I have been attending this practice for more than 15 years and have consistently had no complaints to make. The team members have always been excellent, and I am very satisfied with the care provided.

The team at this practice demonstrated a manner that felt unwelcoming and dismissive, with an overall attitude that was unhelpful and appeared disengaged.

This practice has proven to be a challenging place to register with. The reception team appears reluctant to facilitate appointment bookings. Rather than consulting existing patient records, they..

Absolutely Horrible! I spent three hours calling from morning onwards trying to secure an appointment, making continuous attempts and rearranging my schedule to prioritize getting seen. In the end,..

The service has deteriorated significantly.

I made multiple attempts to arrange an appointment for a skin examination, but was unable to secure one over a five-month period. It appears the practice may lack access to specialist dermatology..

The medical team, nursing staff, and reception team all demonstrated genuine care and helpfulness. They were also very friendly throughout my visit.

I had a very negative experience at this practice. I found the staff unhelpful and felt they were dismissive. I experienced difficulties when trying to book an appointment, as the call was..

I have been a patient at this practice for many years. The service has been excellent, the reception team is welcoming, and the staff are wonderful.

The healthcare assistant at my appointment was lovely and very helpful!

It has been difficult to get through by telephone and obtaining an appointment has proven challenging. After attempting to access services for an extended period, I am considering switching to a..

Attended an appointment regarding a respiratory concern, which was attributed to discomfort and I was advised to take a standard pain reliever. The consultation was brief, and when I requested..

Excellent GP practice with a pleasant team. The staff members are consistently friendly and approachable, always greeting patients with a welcoming attitude.

I have been experiencing ongoing difficulties with the management of my skin condition. I am repeatedly being passed between different services, and despite having had this condition for many years,..