The Roxton Practice

Extremely disappointing experience. I submitted an online consultation early in the morning and was informed within an hour that I would receive a call the same day, but this did not happen. I feel..

A number of staff members are genuinely pleasant, attentive and supportive. However, the majority, particularly clinical staff, come across as distant, lacking professionalism and showing little..

The entire team demonstrates a courteous, respectful and competent approach.

Attended for a vaccination appointment at the local clinic and the staff were excellent.

During a challenging period, my prescriptions have been delivered consistently each month without fail. The team members have been approachable and well-organised, and the nursing staff have gone..

I have experienced significant difficulties when attempting to contact the practice by telephone. The lines are consistently busy, and I have been unable to get through despite multiple attempts...

I attended the practice today seeking assistance with my respiratory medication. I spoke with a friendly member of staff who was very helpful and directed me to reception with a warm smile. After..

The appointment booking system is not functioning adequately for my needs. I am unable to secure appointments for my children through the online portal as it does not accept new requests after 9am..

This review concerns my experience attempting to schedule an appointment. I am unable to comment on the actual care provided since I have not yet been able to access the service. I have made..

Can't fault the medical professionals at this practice in the area. I had a minor surgical procedure carried out and the clinician was absolutely lovely. They spoke through what was going to happen,..

This practice has consistently provided excellent care for myself and my close family members, including during challenging periods. The clinical staff members are consistently warm and..

Attempted to contact the practice multiple times by phone without success, with calls repeatedly disconnecting, which eventually necessitated making a trip in person to resolve the matter.

Ineffective. Unwelcoming. Dismissive. Uncooperative.

I am completely happy with this service. I was called back after leaving a message requesting a callback. The service provided was much improved.

The service has been disappointing overall. The system appears to frequently be unavailable and lacks user-friendliness. It is unreliable, particularly regarding staff availability—despite being..

Excellent service as always, the clinician was really pleasant and the staff member who took my blood was lovely. Given the current circumstances, I think they do a wonderful job!

Superior to my previous healthcare providers. Responsive to inquiries. I'm able to reach the reception team without difficulty and same-day appointments are available. The service is quite..

Attempted to use the online appointment system early in the morning but found it unavailable. After successfully reaching the practice by telephone later that morning, I was informed the surgery..

The appointment booking system only allows scheduling nearly three weeks ahead, which feels frustrating. There are also concerns about where the significant portion of earnings paid towards..

I couldn't have received better or faster care if I'd chosen a private provider! Truly outstanding. I submitted an online request this morning at approximately 10am, and within just a couple of..