TS

Trevor S. 3 years ago • From Google

Rating

Bad

Phone queue delays and confusing availability information

Attempted to use the online appointment system early in the morning but found it unavailable. After successfully reaching the practice by telephone later that morning, I was informed the surgery would be closing earlier than expected. This conflicted with the online system displaying availability for later in the day. Additionally, I was advised that the clinician I had requested could not see me until several days later, even though the scheduling system indicated they had slots available sooner. The discrepancy between what the availability display showed and what was actually possible to book was frustrating and confusing.

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