Low Moor Medical Centre
Deadpan K. 4 years ago • From Google
Bad
Phone queue delays and missed callback communication issues
Disappointing experience overall. Access to appointments appears to be restricted based on clinical judgment. We were concerned about our son's health and requested an appointment. We confirmed our contact details with the practice and they agreed to call us back. After waiting throughout the day, we received a call in the evening on one of our numbers. Since we weren't anticipating the call on that particular phone, we missed it. When we contacted the surgery afterwards, reception stated they had attempted to reach us multiple times, though we had no record of additional missed calls. This was frustrating. The service has other issues worth mentioning. The phone lines are consistently busy with lengthy wait times when calling. The automated greeting is extensive and cannot be bypassed, which adds to the frustration. Previously, face-to-face appointments rarely started on time. Currently, with telephone consultations, you are not given a specific appointment slot but instead receive a call at an unspecified time, making it difficult to plan your day or ensure you're available and in an appropriate setting. Having a medical discussion while driving, using hands-free, or attending to other responsibilities is not ideal. Prescription processing is slow despite the pharmacy being located at the same site. We have repeatedly been told prescriptions would be ready at the pharmacy, only to be informed they are not available. These ongoing issues make it tempting to delay seeking help for health concerns.
I have been a patient at this practice for over fifty years and have consistently found the staff to be excellent. They work together as a cohesive and capable team.
Low Moor Medical Centre
Linda A.
This practice seems disorganised when attempting to address my relative's health concerns. The appointment booking system is frustratingly outdated, requiring multiple phone calls starting at..
Low Moor Medical Centre
Lynn H.
Recently joined this practice and found the reception team to be welcoming and approachable 😊
Low Moor Medical Centre
steve A.
I remain somewhat frustrated with this practice. I'm deducting a star from my rating due to what I perceived as a dismissive attitude from the clinician I saw, who seemed disengaged. I arrived on..
Low Moor Medical Centre
Aidy S.
The service provided was professional in nature. However, there were occasions when the waiting times seemed somewhat extended.
Low Moor Medical Centre
Chris A.
I would rate this experience even lower if possible. I had to make numerous phone calls this morning just to secure an appointment. After being told the appointment would be in the afternoon, I..
Low Moor Medical Centre
Russell W.
A deeply frustrating experience. I was expecting to receive routine monitoring appointments as previously arranged, but now I'm required to initiate contact for a telephone consultation, followed by..
Low Moor Medical Centre
Maham N.
Upon switching to this medical practice, I can genuinely say it was one of the best decisions I made! The front desk team consistently demonstrates warmth and approachability whenever I attend..
Low Moor Medical Centre
E11i K.
I had a very poor experience during my visit.
Low Moor Medical Centre
Jamie-lee R.
I have had nothing but positive experiences since joining this practice. I recently switched from a previous practice where I was dissatisfied, and I can genuinely say it was one of the best..
Low Moor Medical Centre
Charlotte M.
I find it difficult to provide a fair rating for this practice. While the staff members are genuinely polite and welcoming when visiting in person, I've had persistent difficulties reaching the..
Low Moor Medical Centre
Marlena R.
Getting in touch with the practice has proven quite challenging, and my only requirement is to obtain a referral to see another specialist.
Low Moor Medical Centre
Tadas P.
Upon visiting the website, I encountered an unusual voice message that struck me as inappropriate and unprofessional for a medical practice. This type of greeting seemed counterintuitive to creating..
Low Moor Medical Centre
R F.
The receptionist displayed a manner that I found discourteous and unhelpful.
Low Moor Medical Centre
Sally P.
The reception team are excellent. They're consistently friendly and go the extra mile to help. The staff member I spoke with was incredibly supportive when I called for advice. I received assistance..
Low Moor Medical Centre
Janusz P.
The medical practitioners at this facility demonstrated a high level of professionalism and expertise. The staff were courteous, welcoming, and approachable throughout the visit.
Low Moor Medical Centre
Krisztina B.
I had difficulty reaching the practice by phone, spending an hour trying to get through while the line was busy. Once I finally connected, I waited approximately thirty minutes in the queue. I was..
Low Moor Medical Centre
Frank S.
The practice demonstrated commendable safety protocols during today's immunisation clinic. Well executed.
Low Moor Medical Centre
David R.
After experiencing discomfort with mobility for a couple of weeks, I arranged an appointment with the physiotherapy service. I was pleasantly surprised to be offered an appointment the following..
Low Moor Medical Centre
Alex A.
The healthcare professional I consulted today provided an experience that fell significantly short of expectations. While I acknowledge the practice was busy and appointments were running behind..
Low Moor Medical Centre
Pauline C.