Moorside Surgery
GH
Geoff H. one year ago • From Google
Bad
Previously had positive experiences at this practice, though I don't require frequent visits. I was quite taken aback by how much things appeared to have changed since my last appointment approximately two years ago. When I called to book an appointment, I was informed that same-day slots require calling at 8am and that further details are available on the website. On the Monday morning, after arranging time off work, I phoned at 8 and found myself 53rd in the queue. After selecting the callback option, I waited around two hours to be contacted. The only available appointment was at the extended access clinic on Saturday. Upon arriving ten minutes early, the reception staff greeted me curtly with just my name and a direction to sit, without any pleasantries. I noticed that several people who arrived after me and had later appointment times were called through before me, with seven individuals going in ahead of me and four being seen by the same clinician. I waited forty-five minutes past my scheduled time before being seen. The clinician struggled with pronouncing my name and appeared disengaged with both me and my presenting concern. I was simply told I needed a referral without any explanation of what might be wrong, any reassurance, or guidance beyond being told to contact my regular GP if I hadn't heard anything within four weeks. The entire experience left me feeling undervalued. The appointment itself lasted only around three minutes, and the manner displayed was disappointing. The practice feels to have deteriorated significantly.
Nikki B.