SB

Sean B. 3 years ago • From Google

Rating

Bad

Phone queue delays left me frustrated and unheard

After waiting for a phone appointment, I called the surgery to report that I had not received a call, only to be informed that the doctor had apparently called multiple times. Given that I have been dealing with an ongoing health concern since November, and following a previous interaction where I was told about a serious health matter, I felt frustrated trying to arrange a follow-up appointment. When I contacted the surgery, I was told no appointments were available. I expressed my dissatisfaction with the service, feeling that the appointment system and communication have been inadequate and concerning given my health situation.

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