Haymarket Health Centre
EW
Elisha W. 3 years ago • From Google
Bad
Unsatisfactory experience at the surgery. I contacted the practice in late May regarding concerns about my son's health, and was initially informed that a referral would likely be declined, though this proved incorrect. An appointment for testing was arranged for mid-June, which was positive. A few days later, test results confirmed my concerns about my son's condition. An appointment was scheduled the following day to discuss next steps with a clinician, who conducted a brief telephone consultation lasting approximately two minutes. The clinician indicated that medication would be prescribed the following day but expressed uncertainty about the appropriate course of treatment. However, by late afternoon on the prescribed day, no medication had been issued. I made multiple follow-up calls and was told that a message had been sent to the relevant clinician, with staff indicating their ability to act was limited. This resulted in my son remaining without prescribed treatment over the weekend. I found this delay concerning given my son's age and condition, and felt the overall handling of the situation fell short of expected standards.
Steve P.