TW

Terry W. 3 years ago • From Google

Rating

Bad

Phone queue delays made getting results frustrating

Attended an appointment and underwent a blood test at a local facility on the same day. Called the surgery a few days later to inquire about the results and was directed to ring back after a certain time, only to find the surgery was closed for staff training. Made another attempt several days later and was informed of a queue position, but after waiting a considerable time decided to end the call. Tried once more and was assured that someone would contact me with the results, though this did not happen. The symptoms that prompted the initial visit remain unchanged after more than a week, and the delay in receiving results has been frustrating.

Haxby and Wigginton Health Centre

3 years ago

Hi Terry, you can get your test results online via the NHS App. Please see our website for more information - haxbygroup.co.uk

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