CG

Chloe G. 4 years ago • From Google

Rating

Poor

Phone queue delays made mental health support harder

If you have a physical health concern, the practice can provide reasonable support. However, calling this morning with a mental health matter and being informed that there was limited availability with only one clinician on duty and few appointment slots, with a suggestion to contact the practice again on Monday, was quite disheartening. It felt as though physical health concerns were being prioritised over mental health needs, which doesn't seem appropriate.

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