VL

Valerie L. one month ago • From Google

Rating

Bad

Phone queue delays meant missed appointment slot

I arrived later than expected for my appointment, which is not typical for me. Upon realising the time, I promptly made contact to inform the practice. The call took several minutes to connect, during which I explained my situation. I was informed there was a ten-minute grace period and mentioned I was only a couple of minutes away, after which I was told a note would be added to my file to check if the clinician could still accommodate me. When I arrived, there was no indication that my call had been recorded, leaving me uncertain about whether I would be seen. Unfortunately, I was not able to be seen. It was frustrating that despite making the effort to notify the practice of my delay, the message did not appear to have been properly documented, which left me in an awkward position upon arrival.

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