Dudley Wood Surgery

I have had a great experience with the surgery and its reception team. The clinical staff have been amazing, extremely professional and friendly. I have received excellent support from multiple..

The team here has consistently demonstrated helpfulness and professionalism throughout my time as a patient. I have been attending this practice for more than two decades and have had a positive..

The clinician called me at the scheduled time and conducted a thorough assessment, carefully identifying my concerns. It was reassuring to experience care that prioritises patient needs. I felt the..

Special Measures. About time. :) Perhaps things will improve and the service will become more efficient. It's positive that appointments for routine vaccinations can be arranged promptly, but..

If I could give zero stars I would. I have previously complained about a member of the reception team. Every time this person answers the phone, I find their manner to be quite unpleasant. I am..

The reception team were welcoming and the appointment scheduling process has shown noticeable improvement compared to how it used to be. I have been a patient at this practice for approximately five..

Significantly improved and quite beneficial.

I brought my child to an appointment and the healthcare professional was extremely considerate and provided us with excellent care. Every time we attend this practice, we receive consistently good..

Excellent medical professionals who provide prompt appointments. When I reach out in the morning, I'm typically able to be seen within the same day.

The practice has consistently demonstrated willingness to assist, and I have not experienced any issues during my visits.

Since the clinician arrived at our surgery, we have felt safe and well cared for. They demonstrate professionalism and possess a broad range of knowledge, proving very helpful. Excellent service.

I have found my experience at this surgery to be extremely disappointing. The attitude displayed by staff members towards patients seeking information about their prescriptions has been deeply..

Accessing appointments proved consistently difficult, and telephone interactions were often unpleasant. A health concern went unresolved for an extended period without appropriate follow-up, and..

This practice is very well run with polite, empathetic and helpful staff members throughout. One clinician in particular was instrumental in helping to resolve a respiratory issue that had persisted..

The clinician was very thorough and attentive when explaining things, and as new patients we felt welcomed at the practice. I was examined with clear explanations throughout the appointment. I would..

This should be 0 stars. The service I received from this GP surgery was extremely poor. I submitted a sample on a weekday as I had concerns about a potential infection and was also expecting, but no..

Outstanding medical practice with a wonderfully welcoming reception team who are consistently helpful and attentive. The clinical staff consistently demonstrate genuine care and ensure patients feel..

I stopped attending this practice quite some time ago, though I continue to hear comparable feedback from current patients. During face-to-face appointments, the reception staff can seem somewhat..

One of the reception staff members was quite abrupt during interactions, interrupting during conversations and disconnecting calls. This person's manner was upsetting and caused distress to a family..

The clinician demonstrated considerable understanding and possessed good knowledge on more specialised topics, which was appreciated. The main area for improvement would be that contacting the..