Dudley Wood Surgery
AA
A A. 3 years ago • From Google
Bad
This should be 0 stars. The service I received from this GP surgery was extremely poor. I submitted a sample on a weekday as I had concerns about a potential infection and was also expecting, but no appointment with a clinician was available so I was advised to contact the surgery the following morning. That evening I experienced severe discomfort, I called the surgery again to be told I would need to ring at 8am the next day to check for availability. I subsequently contacted an out-of-hours service, where I was seen urgently and provided with medication. The following day I had additional concerns so I called this GP again, and was instructed to ring back at 8am the next day. I contacted the out-of-hours service again where I was directed to an urgent care facility, where I subsequently experienced a significant loss. Moving forward to several days later, I received a message from the surgery indicating that my initial sample needs to be resubmitted, asking if I could provide a new one that day. I called the surgery to explain what I had experienced during that week, and the response I received was minimal and dismissive. I recognise that the NHS faces considerable pressures and staffing challenges, but the level of service and the manner in which I was treated was deeply unsatisfactory.
Joanne N.