The Writtle Surgery

I'm giving 1 star because I cannot give zero. If you wish to experience poor healthcare, this is the place to visit. The administrative staff appear to determine how urgent your situation is, and..

I would like to share my very positive experience at the local surgery. I came in at a busy time before Christmas for a scheduled appointment. The clinician spent time listening to my concerns and..

Don't bother getting unwell if you reside in this area as you won't be able to access a doctor. I question how many individuals may have suffered due to the inadequate functioning of the GP service..

Excellent overall service. The clinical team and reception staff demonstrated high levels of competence and professionalism throughout.

The telephone system presents significant challenges, with wait times occasionally extending to an hour or longer. Upon reaching someone, patients must provide detailed explanations to reception..

Extremely useful in addressing my concerns. I would strongly suggest this service to others.

Over the past several years since registering with this practice, I have consistently found the entire team to be supportive and compassionate. I feel fortunate to be a patient here and greatly..

The reception team demonstrated wonderful warmth, kindness, and helpfulness throughout my visit.

The experience remains disappointing. There appears to be no improvement from previous visits. The telephone service continues to be inadequate. Availability of appointments is limited.

My medication was discontinued, which was appropriate as I required a routine review. Upon returning from being away, I called the surgery on Monday to report that my supply had run out and was..

Unable to secure an appointment through telephone contact after an extended wait. Upon visiting in person, the earliest available slot was several weeks away, which felt like inadequate management..

I attempted to contact the practice on three consecutive days during lunch hours, accumulating approximately three hours on hold. The phone lines appeared unresponsive during these attempts. I found..

Requested an appointment and felt that the receptionist's response was dismissive and unprofessional, which was disappointing.

Quite dissatisfied with my recent experience. I spent a considerable amount of time on hold while waiting to reach the front of the queue. Just as I was about to speak with someone, I received..

I found the phone service to be quite poor. While waiting in the reception area, I noticed the phones ringing repeatedly while staff appeared to be engaged in casual conversation and seemed..

Below was my original review. However since joining I was assigned to a healthcare professional who had exceeded my expectations. They provide a sense of genuine care and interest during patient..

Over the past year or so, I have noticed a considerable improvement at the surgery in terms of how things are communicated and organised. It appears that someone has taken decisive action to..

Warm wishes to all the staff at the local surgery. Having resided in the area for many years, we have been patients at this surgery throughout that entire period. My daughter and her family..

The team members are excellent and provide good care, however the facility would benefit from expansion as it currently feels overcrowded. Booking an appointment through the telephone system is..

I recognise that the practice is currently experiencing high demand, however I had to make numerous attempts to get through to the surgery and was repeatedly informed that there were no available..