Albany House Surgery

The service fell short of expectations and was quite disappointing. It seemed as though one had to be in a very serious condition to receive adequate attention.

I have been registered with this practice for over four years since relocating to the area. I have attended the surgery for minor health concerns on several occasions, but more recently have been..

The team here was exceptionally welcoming and supportive throughout my visit. I received excellent care that was both attentive and considerate, and I felt genuinely well looked after during my time..

I contacted the surgery to arrange a standard appointment and was advised to call back the following day as there were no slots available. When I rang the next morning after a lengthy wait, I was..

Excellent medical practice with consistently courteous and supportive staff members who demonstrate genuine commitment to assisting patients. The team regularly exceeds expectations in their care..

I don't often leave reviews, but today after hesitating to contact the surgery, I was pleasantly surprised by how smoothly things went. The telephone callback system is genuinely effective and I..

Outstanding guidance and care provided.

The practice appears reluctant to offer appointments regardless of how promptly you contact them. The team can come across as unhelpful and tend to indicate they are unable to assist unless the..

I have never been able to secure an appointment at this practice. The process feels frustrating, as I am consistently told to ring back the following day, yet when I do manage to get through, there..

Wonderful experience with the clinical staff and very supportive front desk team!

Attempted to call the surgery this morning and joined the phone queue at 8.30am with over 30 people ahead. Within two minutes, a recorded message indicated that all routine appointments had been..

The reception staff interactions have been disappointing and left me feeling unheard. During consultations, I've felt that my concerns weren't fully listened to and that assumptions were made about..

Requested a repeat prescription, and for the second time in recent months a significant portion of the order was not included. I have spent considerable time on hold trying to resolve the missing..

We have tremendous respect for this practice. The clinical team members are exceptionally knowledgeable and demonstrate genuine care towards their patients, responding promptly to any issues or..

I'm very pleased with this practice. The reception staff are consistently helpful and welcoming. I believe the clinical team provide excellent care. I have attended appointments multiple times for..

Recently relocated from another practice and I can genuinely say I'm delighted with the change. The reception team are considerate and supportive, and the clinical staff make a genuine effort to..

Apart from a two year period when I was outside the practice area, I have found this surgery to be excellent. The clinical staff demonstrate genuine compassion in their approach, and while telephone..

Securing an appointment at this practice proves to be an exceptionally difficult task.

We had a wonderful experience receiving our vaccination at the practice. The entire team, including those assisting as volunteers, delivered an excellent service. Everyone demonstrated genuine..

I have been a patient at this practice for the majority of my life, and my family members have also been registered here for many years. Throughout this time, I have consistently been treated with..