LS

L S. 2 years ago • From Google

Rating

Great

Phone queue frustration at 4 pm

On review platforms, negative experiences tend to dominate, but my personal encounters have been largely positive. The 8.00 phone booking system can indeed be challenging when you're feeling unwell, and while a better approach would be welcome, developing an improved national method remains complex. My most frustrating moment was being initially placed in the queue at 4, then inexplicably dropping to position 1 before the line disconnected, forcing me to redial and end up 41st in line. Despite this, I still secured an appointment. I genuinely believe healthcare workers are doing their absolute best under incredibly demanding circumstances. It's crucial to remember that courtesy matters – not just from staff, but from patients too. Consider the immense pressure: a healthcare professional responsible for 2,000 patients, with only 40 daily appointments yet 80 daily requests. What realistic options do they have? I extend my sincere appreciation for their dedicated efforts.

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