Millgate Healthcare Partnership
Frank M. 9 months ago • From Google
Excellent
Phone queue frustration outweighs helpful reception staff
I have been a patient at this practice for over 40 years. I have witnessed many changes throughout this time, some positive and some less favourable. The reception team have consistently demonstrated helpfulness, with certain staff members being particularly supportive. In recent years, I have primarily been seen by nurse practitioners rather than GPs. My main concern continues to be the telephone appointment booking system. When calling from 8am onwards, I frequently find myself waiting in a queue of up to 25 callers, and I am subsequently charged for the extended time spent on hold, which appears to be a result of the practice's service provider arrangements.
Excellent service from the healthcare team at this practice.
Millgate Healthcare Partnership
Vicky R.
Excellent service; straightforward to get in touch with, welcoming staff and the clinicians are wonderful. Thank you for your dedication and effort!
Millgate Healthcare Partnership
John O.
Extremely satisfied with the care provided at this surgery, with team members being friendly and eager to assist.
Millgate Healthcare Partnership
John C.
Attended an appointment on the day I requested. The healthcare professional was exceptionally helpful and supportive throughout the visit.
Millgate Healthcare Partnership
Graham B.
There were no difficulties obtaining an appointment slot. The consultation took place at the scheduled time without delays. The clinician did not appear pressured or hurried during the visit. The..
Millgate Healthcare Partnership
Nettyboo a.
Attempting to arrange an appointment resulted in receiving a link to complete a form instead of speaking with a clinician directly, and the responses provided were quite limited in detail.
Millgate Healthcare Partnership
Susan D.
The surgery consistently provides prompt replies whenever I contact them, whether through telephone calls or written messages.
Millgate Healthcare Partnership
Debbie F.
I attended an appointment with a member of the nursing staff today. This healthcare professional went above and beyond in their approach, demonstrating genuine care and attentiveness throughout our..
Millgate Healthcare Partnership
Mike H.
I was informed that a physiotherapy appointment would be available within four to six weeks. However, I am now in my seventh week of waiting and have not yet received an appointment letter.
Millgate Healthcare Partnership
Trevor Seddon
Attended the warfarin clinic and as always the professionalism, care and attention was first class, from the nursing sister and clerical staff. A first class service that you always get at this..
Millgate Healthcare Partnership
Katarzyna W.
This was my first visit to the practice, and I have only positive feedback to share. I attended an initial consultation with a specialist in my area of concern, and they were genuinely pleasant—very..
Millgate Healthcare Partnership
david t.
Having to wait six weeks to be seen for a knee injury while attempting to continue working is completely unacceptable.
Millgate Healthcare Partnership
Rhona D.
The team here demonstrates exceptional helpfulness and genuine compassion in their approach to patient care.
Millgate Healthcare Partnership
Uriah G.
I attend appointments with the nursing team at least every 12 weeks, and they consistently demonstrate professionalism, clear communication and courtesy. One particular nurse stands out for..
Millgate Healthcare Partnership
Anonymouse
Was awful already, doctors fobbing you off quickly and never following up or showing any care/concern about medical issues. on the rare occasion you get an appointment its half an hour late and..
Millgate Healthcare Partnership
steve l.
No complaints about the attentive staff and excellent healthcare professionals at this practice.
Millgate Healthcare Partnership
Helen D.
I had to wait nearly two weeks for an appointment after making my request in the week before Christmas, though I understood the timing given the holiday period. The whole experience felt..
Millgate Healthcare Partnership
Susan G.
I attended for a blood test appointment. I was seen very quickly and the phlebotomist was extremely gentle with the needle, which was appreciated given my previous experiences with bruising. My..
Millgate Healthcare Partnership
John K.
Have consistently received appointments whenever needed and appreciate the service provided.
Millgate Healthcare Partnership
Julie F.
Throughout my experience, whenever I've submitted the online form, I've been able to secure an in-person appointment either immediately or within a short timeframe. I have no complaints about this..
Millgate Healthcare Partnership
David M.