Otterfield Medical Centre

This practice stands out as one of the finest I've experienced when it comes to how they treat patients. I've consistently found it straightforward to reach someone by telephone, and the staff have..

Excellent. My spouse was experiencing discomfort with a suspected urinary concern and I submitted a request for an in-person appointment through the online system. Within twenty minutes, a clinician..

Extremely disappointing experience at this medical centre. I found it very difficult to obtain an appointment when I needed one urgently during a significant health situation. Despite my attempts to..

The reception staff demonstrated poor communication skills and seemed unwilling to listen to patient concerns. When I mentioned having experienced a similar health issue previously and having..

We have consistently received same-day appointment availability for our family members, regardless of when we contact the surgery, and the care provided has always been suitable and well-managed...

The reception staff interaction was disappointing. The manner in which I was spoken to felt discourteous, and it appeared they may have lacked familiarity with their role. While I recognise that..

The clinical staff are wonderful and excellent. However, it is unfortunate that the front desk team can be quite unwelcoming. They appear to lack courtesy and consideration when interacting with..

The reception staff did not meet my expectations, and I felt the information provided to me was inaccurate. I was disappointed by the standard of service I experienced.

I found my experience with this practice to be very disappointing. During a particular period, we made multiple attempts to obtain medical appointments for non-related health concerns and were..

I have visited the practice on several occasions and have also made numerous calls on my parents' behalf. On each visit and call, I have found the demeanor of the reception team to be unwelcoming...

I would not recommend registering with this practice. It has been my poorest experience with a GP surgery to date. The reception staff came across as unwelcoming and unhelpful. Obtaining contact..

I am giving a 5 star rating for the clinical staff here as they are excellent. They demonstrate genuine care and kindness. However, the reception team could be more welcoming, and I would rate that..

My father attended an appointment to obtain a prescription refill for his respiratory medication. During the consultation, he was asked an unexpected question about whether he might become..

I have been a patient at this practice for a considerable time and have consistently had positive experiences. The clinical team are competent, the administrative staff are welcoming, and the..

This practice consistently demonstrates exceptional service through its dedicated team members. The reception staff, clinical staff, and all other team members have provided outstanding support to..

I attempted to schedule appointments through the online system on two separate occasions, but upon arrival at the practice, I was informed that neither booking appeared in their records. I..

This clinic has been disappointing overall. The reception team displayed unhelpful attitudes and seemed dismissive when interacting with patients. There were instances of miscommunication, and when..

An excellent medical practice with consistently helpful and informative staff throughout, from those at reception through to all clinical personnel.

Seen by a clinician at the practice who was very helpful and provided better care than I've experienced elsewhere. The reception team could benefit from being more helpful and courteous as well.

I have been a patient at this practice for over 40 years and have no complaints. The reception team can only offer what is available, and I attended an appointment this morning where I was seen..