ZE

Zak E. 2 years ago • From Google

Rating

Bad

Phone queue hung up on me mid-call

I waited 18 minutes on the phone as the second caller in the queue. When someone finally answered, the call was disconnected. I was disappointed and had to make another attempt to get through. When I tried calling back in October to request my medical documentation for university purposes, I was told I would need to submit a written request to the reception team first, followed by a request to the doctor, and then await their approval. The manner in which this was explained to me came across as dismissive. I felt frustrated as I believed I should have direct access to my own medical records without needing to go through multiple approval stages.

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