Moss Healthcare Kings Road Harrogate
one year agoL R. 2 years ago • From Google
Bad
Phone queue left hanging after closing time
I called at 5.52pm and was number 7 in the queue. By 6pm I had moved to number 5 in the queue. I assumed the practice closed at 6.30pm so I remained on the line. At 6.20pm I was number 1 in the queue, so I continued waiting until nearly 7pm, expecting the remaining calls to be processed before staff departed. However, I later found on the website that the practice actually closes at 6pm. I felt disappointed that not all callers in the queue were attended to before the end of the business day. Based on my previous experience working in customer service, I understand that call systems can be configured to prevent new calls from entering while still allowing those already waiting to be served, so I believe this situation could have been handled differently.
Moss Healthcare Kings Road Harrogate
one year agoI am so sorry I have discussed this case with our managers and i will try to avoid this happening again We do close our phone lines at 6 pm and I would regard it as unacceptable to to do without telling anyone who happens to be in the queue at that point. I think it is much better to clear the queue once we have closed the phone line and i will try to sort this Reception tends to be pretty quiet between 5 and 6 pm; I still need to speak to our reception supervisor who was here yesterday but I think yesterday evening was not an exception to this I dont know if you were caught in some sort of loop within our phone system, which we are due to replace, again, in the next couple of months Once again I apologise for our failure N taylor
The clinical staff and medical professional demonstrated genuine care and professionalism throughout my visit. I felt comfortable and reassured during my appointment. The reception team and pharmacy..
Moss Healthcare Kings Road Harrogate
Mark F.
I attempted to arrange my routine repeat prescription through the usual online method, but this option was unavailable. After calling the practice, I found myself waiting on hold for an extended..
Moss Healthcare Kings Road Harrogate
Fiona H.
The clinician returned my call within 2 hours, which was excellent. They were very professional, explained everything clearly, and made me feel at ease.
Moss Healthcare Kings Road Harrogate
Susan S.
The nursing staff member was exceptionally kind and gentle, which helped me feel at ease during my visit.
Moss Healthcare Kings Road Harrogate
Andrew G.
I'm very grateful to the clinical team who managed to see me the same day I called about a health concern. I was seen promptly, received necessary tests, and had another test arranged for the..
Moss Healthcare Kings Road Harrogate
Maz M.
I have been attending this practice for nearly six decades and have consistently received thoughtful and compassionate care from all members of the team, including reception staff, clinical nurses,..
Moss Healthcare Kings Road Harrogate
Robert N.
The medical professionals, nursing team, and administrative staff consistently demonstrate friendliness and helpfulness.
Moss Healthcare Kings Road Harrogate
Alice A.
I have been attending this practice for many years since childhood, and I have consistently found the service to be excellent. I have rarely experienced difficulty obtaining an appointment when..
Moss Healthcare Kings Road Harrogate
John C.
What appears to be a thoughtful decision by reception staff and a recent addition of a prescription support role represents a much-needed positive step by the practice management. I had begun to..
Moss Healthcare Kings Road Harrogate
Kate H.
My elderly father was unable to be seen at his scheduled appointment on Friday due to arriving a few minutes behind the expected time because of traffic delays. Additionally, follow-up appointments..
Moss Healthcare Kings Road Harrogate
Craig B.
Had a disappointing experience when I visited. I was informed that the pharmacy team member was unavailable due to their break, and I was asked to come back later.
Moss Healthcare Kings Road Harrogate
Patsy K.
Consistently excellent care provided by this outstanding medical practice.
Moss Healthcare Kings Road Harrogate
Louise L.
The healthcare provider is already aware of my ongoing health concerns and mental wellbeing, yet I feel they are allowing me to struggle without adequate support for an extended period, which..
Moss Healthcare Kings Road Harrogate
Kerry B.
Straightforward guidance and prompt scheduling, no complaints about this practice as they have consistently delivered outstanding care
Moss Healthcare Kings Road Harrogate
Simon C.
It was straightforward to arrange an appointment and I was attended to at the scheduled time. The team demonstrated a welcoming manner and appeared well-informed.
Moss Healthcare Kings Road Harrogate
Anthony E.
I had a consultation today and was very impressed by the thorough and professional approach combined with a warm manner. The clinician took considerable time to carefully investigate a complex and..
Moss Healthcare Kings Road Harrogate
Dr D.
Thank you Richard for this very positive review. I will pass your comments onto the GP you mention. Nick Taylor
Moss Healthcare Kings Road Harrogate
Jane L.
I recently had an appointment and was incredibly impressed. The clinician I saw is, without a doubt, the best GP I've ever experienced. They are not only brilliant and professional but also..
Moss Healthcare Kings Road Harrogate
Alonge R.
I was quite let down by my experience at the surgery today and feel that improvements could be made.
Moss Healthcare Kings Road Harrogate
Steve R.
The practice provides excellent service with a welcoming and supportive team who are consistently helpful.
Moss Healthcare Kings Road Harrogate
Lynne E.