Moss Healthcare Kings Road Harrogate
one year agoL R. 2 years ago • From Google
Bad
Phone queue left hanging after closing time
I called at 5.52pm and was number 7 in the queue. By 6pm I had moved to number 5 in the queue. I assumed the practice closed at 6.30pm so I remained on the line. At 6.20pm I was number 1 in the queue, so I continued waiting until nearly 7pm, expecting the remaining calls to be processed before staff departed. However, I later found on the website that the practice actually closes at 6pm. I felt disappointed that not all callers in the queue were attended to before the end of the business day. Based on my previous experience working in customer service, I understand that call systems can be configured to prevent new calls from entering while still allowing those already waiting to be served, so I believe this situation could have been handled differently.
Moss Healthcare Kings Road Harrogate
one year agoI am so sorry I have discussed this case with our managers and i will try to avoid this happening again We do close our phone lines at 6 pm and I would regard it as unacceptable to to do without telling anyone who happens to be in the queue at that point. I think it is much better to clear the queue once we have closed the phone line and i will try to sort this Reception tends to be pretty quiet between 5 and 6 pm; I still need to speak to our reception supervisor who was here yesterday but I think yesterday evening was not an exception to this I dont know if you were caught in some sort of loop within our phone system, which we are due to replace, again, in the next couple of months Once again I apologise for our failure N taylor
Had a disappointing visit. The team seemed dismissive and their manner came across as rather condescending.
Moss Healthcare Kings Road Harrogate
Anthony E.
I had a consultation today and was very impressed by the thorough and professional approach combined with a warm manner. The clinician took considerable time to carefully investigate a complex and..
Moss Healthcare Kings Road Harrogate
Hilary V.
The practice nurse was very efficient and friendly during my blood test appointment. It was a positive experience. Thank you.
Moss Healthcare Kings Road Harrogate
Dave B.
The service is consistently excellent once you manage to secure an appointment. The online consultation option is appreciated as well.
Moss Healthcare Kings Road Harrogate
Alonge R.
I was quite let down by my experience at the surgery today and feel that improvements could be made.
Moss Healthcare Kings Road Harrogate
Fiona H.
The clinician returned my call within 2 hours, which was excellent. They were very professional, explained everything clearly, and made me feel at ease.
Moss Healthcare Kings Road Harrogate
Clive H.
Extremely pleased with the comprehensive standard of healthcare provided throughout my visit.
Moss Healthcare Kings Road Harrogate
Tollitees T.
I was on hold for an extended period to be informed that available appointments were not until several weeks later. I only needed assistance with resolving a medication-related matter for my child.
Moss Healthcare Kings Road Harrogate
Paula M.
The service provided here is excellent, particularly when prompt attention is required.
Moss Healthcare Kings Road Harrogate
Mandy C.
I recently had an appointment with a very kind and knowledgeable clinician who spent time discussing my concerns with me and arranged for further investigation into my health matters.
Moss Healthcare Kings Road Harrogate
melanie f.
I felt compelled to express my appreciation for the nursing staff member and the courteous receptionist who assisted me during my visit. As someone who experiences anxiety around medical procedures,..
Moss Healthcare Kings Road Harrogate
Alice A.
I have been attending this practice for many years since childhood, and I have consistently found the service to be excellent. I have rarely experienced difficulty obtaining an appointment when..
Moss Healthcare Kings Road Harrogate
Jane W.
My initial appointment at the practice was a positive experience, with the team demonstrating warmth and approachability throughout. I appreciated their courtesy.
Moss Healthcare Kings Road Harrogate
Gillian M.
I had an appointment with a member of the nursing staff who demonstrated professionalism and was very pleasant throughout the visit.
Moss Healthcare Kings Road Harrogate
L R.
I called at 5.52pm and was number 7 in the queue. By 6pm I had moved to number 5 in the queue. I assumed the practice closed at 6.30pm so I remained on the line. At 6.20pm I was number 1 in the..
Moss Healthcare Kings Road Harrogate
Zuzana T.
I received outstanding care during my visit. The clinician's thoroughness and compassion made me feel comfortable and well-informed. The reception team were also very helpful, which added to the..
Moss Healthcare Kings Road Harrogate
Harriet L.
Wonderful visit as always at this practice :) Thank you for the attentive care provided during such a hectic period!
Moss Healthcare Kings Road Harrogate
paul h.
Following a recent home visit, I contacted the practice today to arrange a telephone consultation. However, I was advised to visit the pharmacy first, and if that proved unsuccessful, to use the..
Moss Healthcare Kings Road Harrogate
kneale k.
The ear cleaning procedure was completed with ease, speed, and good results. The team and clinic environment were both of a high standard.
Moss Healthcare Kings Road Harrogate
Lorna F.
I have consistently been treated with professionalism combined with a welcoming approach.
Moss Healthcare Kings Road Harrogate
Rachel R.