The Writtle Surgery

Unhelpful reception staff member who was unwilling to assist

This is approximately the fourth or fifth occasion on which I have found myself without my prescribed medication. The pharmacy informed me that there was a complication regarding one of my..

The team here is very approachable and consistently makes an effort to assist patients.

I would like to share my very positive experience at the local surgery. I came in at a busy time before Christmas for a scheduled appointment. The clinician spent time listening to my concerns and..

Below was my original review. However since joining I was assigned to a healthcare professional who had exceeded my expectations. They provide a sense of genuine care and interest during patient..

Over the past several years since registering with this practice, I have consistently found the entire team to be supportive and compassionate. I feel fortunate to be a patient here and greatly..

Warm wishes to all the staff at the local surgery. Having resided in the area for many years, we have been patients at this surgery throughout that entire period. My daughter and her family..

Over the past year or so, I have noticed a considerable improvement at the surgery in terms of how things are communicated and organised. It appears that someone has taken decisive action to..

The clinical staff here are excellent, and the nursing team is wonderful. However, the practice is significantly undermined by its telephone system. Waiting for extended periods while being informed..

Currently experiencing difficulty in securing an appointment.

Quite dissatisfied with my recent experience. I spent a considerable amount of time on hold while waiting to reach the front of the queue. Just as I was about to speak with someone, I received..

I have consistently struggled to reach the practice by telephone, and the staff interactions have been disappointing and lacking in compassion. Being registered at this surgery when I relocated for..

My GP is always attentive, supportive and maintains a professional approach. I feel comfortable discussing any concerns with them. The reception team are friendly and do their best to work around my..

Excellent surgery. The front desk team are supportive and attentive, while the clinical staff consistently demonstrate professionalism, diligence and approachability.

I attempted to contact the practice on three consecutive days during lunch hours, accumulating approximately three hours on hold. The phone lines appeared unresponsive during these attempts. I found..

The team members are excellent and provide good care, however the facility would benefit from expansion as it currently feels overcrowded. Booking an appointment through the telephone system is..

There is much to commend about this practice. Appointments are available without lengthy delays. The reception team members are welcoming, personable and genuinely make an effort to assist..

I've consistently found the team at the surgery to be supportive and competent in their approach. Waiting times on the telephone can be lengthy at times, though both the reception staff and clinical..

Getting through by telephone proves to be quite challenging, and securing an actual appointment feels nearly impossible. The reception staff can come across as discourteous and condescending, and..

The service at this practice fell short of expectations. The reception staff interaction was disappointing, and the clinical consultation was similarly unsatisfactory. Overall, the visit was not a..