Newington Health Care Centre

During a recent visit to the practice with my husband for an appointment, we encountered a receptionist who appeared stressed and fatigued. We felt we were treated dismissively and without the level..

A few weeks back, my daughter submitted a form requesting information about travel vaccinations, as we were uncertain whether she required them before her upcoming trip at the end of July. Since we..

The receptionist had difficulty understanding my needs. A request to adjust my prescription to the appropriate dosage was declined, which I felt reflected poor care coordination. However, the..

The reception team could benefit from improved customer service training and a more welcoming approach to patients.

Absolutely disappointing experience. I waited an extended period on hold only to be disconnected at the end of the business day, which was frustrating when I needed assistance. The clinical staff..

I have been a patient at this shared practice for many years, since it was located at its previous address on Lomond Road. Unfortunately, over the past few years, the quality of care has declined..

I had a difficult experience with a member of the reception team at a local surgery. I had requested a change to my prescription collection schedule because my medication had been altered, meaning I..

The team at this practice has been excellent. I really appreciate their help.

I would recommend avoiding this practice. I requested an appointment to discuss medication that is not available on repeat and cannot be ordered through the NHS app, but was informed by reception..

Excellent practice. The digital registration process was outstanding and straightforward to use. The team members were welcoming and courteous. The facilities were well-maintained and hygienic.

Ordered my prescription at this practice and found the staff to be very welcoming. I was able to access physiotherapy services within a short timeframe, which proved beneficial for my needs.

I just wanted to say a massive thank you to a member of your admin team. They were so helpful recently in assisting me to arrange a series of appointments for my mother who requires regular..

Attempted to contact the practice on multiple occasions without receiving a response, despite observing that staff appeared to be available at the time.

The team here proved to be quite supportive and accommodating.

Called in the morning and received an appointment within a couple of hours for my partner. A follow-up blood test was scheduled for the next day. The turnaround was impressively quick given how busy..

A family member recently attempted to book an appointment by phone. The call took approximately twenty minutes to connect, and upon reaching someone, the interaction was unpleasant. The staff..

It can be difficult to reach the practice as the phone lines are frequently busy. The clinical staff tend to approach consultations in a standardized manner rather than providing personalized care.

The online system introduced by the practice has made getting in touch considerably easier. There's no need to ring at opening time and wait in a lengthy queue anymore. I can arrange my..

The appointment experience was disappointing.

I attended what was meant to be a routine health review last week, but only a blood sample was taken and I was told the full review wasn't scheduled until June. This morning I received a text..