Grangewood Surgery

Excellent experience, courteous, efficient and competent.

Registered with this practice a few months ago. I was hesitant about making the change but it was necessary for a family matter, and I'm really glad I made the decision. The reception staff are..

I'm amazed by some of the negative feedback about this practice. It seems to come from individuals who struggle with waiting times and expect everything to revolve around them. The clinical and..

I had some blood work carried out and was quite anxious beforehand, but the nursing staff were incredibly reassuring and put me at ease so effectively that I barely noticed the procedure had taken..

I have been a patient at this surgery since its earlier years and I have noticed a significant decline in service standards. Today I spent over an hour on the phone attempting to obtain a..

Following a challenging experience at another healthcare facility, I required daily support at the surgery for an extended period. The nursing team provided outstanding care throughout this time,..

Personally speaking, I have had no issues, reception staff are always polite and try to accommodate requests. When possible I try to see my preferred clinician, if it wasn't for them my career would..

Positive experience with the medical team

Some of the team members are excellent. However, this practice appears to be among the most poorly organised surgeries I have experienced.

When attempting to reach the practice by phone, I've found that repeatedly calling and hanging up after hearing the engaged tone eventually results in getting through. This approach seems faster..

The waiting periods and appointment scheduling are significantly better than at other medical practices I've attended. I believe all of the team members are outstanding. Even the staff member I've..

I would suggest Grangewood Surgery as a good choice. The clinical staff members are consistently professional, supportive, and demonstrate genuine understanding of patients' concerns. The nursing..

I have been a patient at this practice for a considerable time. I am very satisfied with all aspects of the care provided. The entire team, from administrative staff through to clinical..

The team here was welcoming and approachable.

The surgery appears to continue struggling with its organisational processes. I called to obtain test results and was informed that a face-to-face consultation would be necessary. After being asked..

Consistently professional and punctual. No issues encountered. Demonstrated friendliness throughout. Would strongly recommend.

I have never had any complaints about this practice – it is excellent. They consistently manage to provide me with prompt appointments when I require same-day care, and the entire team is genuinely..

I have consistently struggled to reach the surgery by telephone to arrange an appointment, as I find myself waiting for extended periods before anyone picks up. I would be interested in..

Spent a considerable amount of time trying to reach the practice by phone for a repeat prescription without success. The phone system in place is frustrating, as it doesn't provide clear feedback..

Consistently demonstrates a professional approach.