MS

Miss S. 2 years ago • From Google

Rating

Bad

Phone Queue Nightmare at Humber Primary Care

Attempting to contact them by phone is a nightmare. After 12 people in the queue, I finally reached number 2 after two hours, only to have the call drop dead. Back to square one, and this happens daily. They suggest an online consultation, promising a review within 5 working days. When those 5 days pass, you receive a text saying another week will go by before they call. I've visited both surgery locations, and they're completely deserted. I'm utterly bewildered how Humber Primary Care can treat patients so poorly. It's incomprehensible that they've been rated 'GOOD' by the CQC. The entire system, from top to bottom, seems deliberately designed to obstruct patient access and support.

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